Control Center Security Operations Lead

The Hana Group; Frederick (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

The Hana Group seeks an experienced Control Center Operations Officer in Frederick, MD to monitor alarms, operate video surveillance, and dispatch security teams. You will manage access control systems, logs, and emergency communications to safeguard personnel and facilities.

Ideal candidates have at least two years in a control center, ES/PS training, and strong English communication skills. This full-time role requires on-site work and collaboration with security staff.

Qualifications

• Minimum two (2) years in a security control center/dispatch role.
• Valid state Security Guard License and handgun permit as applicable.
• Minimum age 21 years.
• US citizenship or permanent residency for active duty/MLP exemptions.
• Ability to obtain verification via E-Verify.
• Fluent in English (spoken and written).
• Valid Driver’s License or State ID.

Responsibilities

• Monitor and respond to automated alarm systems and video surveillance.
• Operate OSN 911 notification system and dispatch personnel.
• Contact first responders and coordinate with authorities as needed.
• Maintain logs, events log, and required documentation.
• Communicate clearly during crises and provide situation reports.
• Manage access control, keys, key cards, and temporary proximity cards.
• Utilize mass notification and emergency response systems.
• Oversee building safety protocols and liaise with maintenance.

Skills

Crisis communication

Observation & reporting

Emergency response

MS Office

Access control systems

Video surveillance

Interpersonal skills

Team coordination

Tools

SITUATOR

LENEL

PAM Visitor module

Job description

The Hana Group seeks an experienced Control Center Operations Officer in Frederick, MD to monitor alarms, operate video surveillance, and dispatch security teams. You will manage access control systems, logs, and emergency communications to safeguard personnel and facilities.

Ideal candidates have at least two years in a control center, ES/PS training, and strong English communication skills. This full-time role requires on-site work and collaboration with security staff.