Security Console Operator

New Museum; New York (NY); On-site; USD 45,760 - 51,520; Full time

Job summary

The New Museum in New York, NY is seeking a Security Console Operator to monitor security systems, control access, and support safety and daily operations. The role demands vigilance, strong communication, and a calm demeanor in emergencies.

This is a full-time, on-site position with a 7:00 AM–3:00 PM schedule (Sunday–Thursday) and a wage of $22.00/hour. The role emphasizes customer service and coordinated teamwork to protect visitors, staff, and artworks.

Qualifications

• Valid NYS Security Guard License.
• FDNY S-95 Certificate of Fitness.
• FDNY F-03 Certificate of Fitness.
• High school diploma or equivalent.

Responsibilities

• Monitor CCTV surveillance and respond to security concerns and issues.
• Monitor fire alarms and life-safety systems and initiate response procedures.
• Manage routine and emergency communications via telephone, radio, and intercom systems.
• Operate two-way communications for security personnel and emergencies.
• Document incidents and maintain detailed records.

Skills

Security Ops

Observation Skills

Customer Service

Communication

Decision Making

Education

New York State Security Guard License

FDNY S-95 Certificate of Fitness

FDNY F-03 Certificate of Fitness

High School Diploma or Equivalent

Job description

Security Console Operator

Full-time Regular New York, NY, US

Department: Security
FLSA Status: Non-Exempt
Employment Status: Full-Time
Schedule: Sunday–Thursday, 7:00 AM–3:00 PM
Wage:$22.00/hour

Union Position: No
Reports To: Director of Security

Position Summary

The New Museum is seeking a highly professional and customer-focused Security Console Operator to support the safety, security, and daily operations of the museum. This position plays a critical role in maintaining a safe, welcoming, and inclusive environment for visitors, staff, collections, and property.

The Security Console Operator is responsible for monitoring security, fire, and life-safety systems; managing access control; coordinating emergency communications; documenting incidents; and supporting security operations through continuous surveillance and effective communication. The ideal candidate will demonstrate strong situational awareness, sound judgment, and exceptional customer service while maintaining a calm and professional demeanor in both routine and emergency situations.

Responsibilities

Security Monitoring & Communications

• Monitor CCTV surveillance systems and respond promptly to suspicious activity, security concerns, and operational issues.
• Monitor fire alarm, life-safety, and other security systems and initiate appropriate response procedures when alarms occur.
• Manage routine and emergency communications through telephones, radios, intercom systems, and other communication platforms.
• Operate and monitor two-way communication systems in support of security personnel and emergency response operations.
• Execute emergency notification procedures in accordance with museum policies, post orders, and emergency response plans.

Access Control

• Verify credentials and ensure only authorized individuals are granted access to restricted areas.
• Control, issue, and track keys, radios, and other security equipment in accordance with established procedures.
• Report missing, damaged, or malfunctioning equipment and systems.
• Serve as the primary communication link between Security and other museum departments to facilitate effective coordination and response.
• Escalate emergencies, critical incidents, complaints, unusual occurrences, and safety concerns to Security Supervisors and the Director of Security as appropriate.
• Maintain accurate and detailed records, including incident reports, deliveries, daily activity logs, pass-down reports, equipment logs, and investigative documentation.

Core Competencies

• Security Operations Monitoring
• Alarm Monitoring and Response
• Emergency Communications
• Report Writing and Documentation
• Access Control and Key Management
• Radio Communications
• Regulatory and Safety Compliance
• Critical Thinking and Decision-Making
• Customer Service and Interdepartmental Collaboration

Qualifications

Required

• Valid New York State Security Guard License.
• Valid FDNY S-95 Certificate of Fitness.
• Valid FDNY F-03 Certificate of Fitness.
• High school diploma or equivalent.

Preferred

• Previous experience in a security operations center, console operator, dispatch, or front desk security role.
• Experience monitoring CCTV, access control, and life-safety systems.

Knowledge, Skills, and Abilities

• Strong observational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Demonstrated commitment to professionalism, customer service, and teamwork.
• Ability to work independently while maintaining effective coordination with others.

Physical Requirements

• Ability to sit, stand, walk, and climb stairs for extended periods.
• Ability to monitor multiple systems and screens for prolonged periods while maintaining attention to detail.
• Ability to respond quickly and effectively during emergency situations.

ABOUT THE MUSEUM

The New Museum's mission is simply "New Art, New Ideas." Founded in 1977 by curator Marcia Tucker with a bold vision of presenting contemporary culture in a critical and scholarly context, the New Museum has been a leader among contemporary art museums for over 40 years, and is among the most respected internationally for its risk‑taking curatorial program. The New Museum is a center for exhibitions, information, and documentation about living artists from around the world, focusing on emerging and under‑recognized voices, and providing a platform for the artists who are defining our cultural moment. In 2007, the New Museum made history with the inauguration of its first permanent building at 235 Bowery designed by the Tokyo‑based firm SANAA. Since that time, over 4 million have visited or attended programs and events, and the Museum has 155 exhibitions featuring over 600 artists from 60+ countries in our galleries, as well as over 1,200 public programs ranging from live performances, conferences, residencies, screening, after‑school programs, and family days. For more information about the New Museum and its programs, please visit www.newmuseum.org .

Equal Opportunity Employer

The New Museum of Contemporary Art believes that all persons are entitled to Equal Employment Opportunity and we do not discriminate against our staff members or applicants for employment because of race, creed, color, religion, national origin, gender identity and expression, sex, age, disability, marital status, political affiliation, sexual orientation, genetic information, or veteran or citizenship status provided they are qualified and meet the requirements for the job. The New Museum provides reasonable accommodation to candidates with disabilities. As per New York State Guidelines, all candidates hired must be vaccinated with the COVID vaccine.