Security Officer

Guggenheim Museum; New York (NY); On-site; USD 25,003 - 35,610; Full time

Job summary

The Guggenheim Museum is seeking a full-time Security Officer responsible for ensuring the safety of employees, guests, and the protection of artwork. The ideal candidate will have 1-2 years of security-related experience and be a proactive team player.

A high school diploma is required, and training for the necessary licenses will be provided. The position includes a work schedule from 10:00 AM to 6:00 PM with a salary of $22.00 per hour.

Qualifications

• 1–2 years of security related experience, preferably in a customer service-oriented environment.
• Flexibility and the ability to adapt to changing priorities.
• Must qualify for NYS Security Guard License and FDNY Fire Guard Certificate of Fitness.

Responsibilities

• Protect the people, building and art from harm.
• Provide excellent customer service to all museum guests.
• Report and document any incidents related to guests or artwork.

Skills

Security experience

Customer service skills

Communication skills

Flexibility

Ability to lift 25 lbs

Education

High school diploma or equivalent

Job description

Founded in 1937, the Solomon R. Guggenheim Foundation is dedicated to promoting the understanding and appreciation of art, architecture, and other manifestations of visual culture, primarily of the modern and contemporary periods. The Guggenheim realizes this mission through exceptional exhibitions, education programs, research initiatives, and publications. The Guggenheim strives to engage and educate an increasingly diverse international audience through its unique network of museums and partnerships. With nearly three million annual visitors worldwide, the Guggenheim and its network is one of the most visited cultural institutions in the world.

SUMMARY OF POSITION

Working independently, with direction from Senior Security Officers and Security Supervisors the Security Officer is responsible for ensuring the safety of employees, guests, and the protection of Guggenheim property and artwork.

SKILL AND EXPERIENCE REQUIREMENTS

• 1–2 years of security related experience, preferably in a customer service-oriented environment.
• Self‑motivated team player with concise communication skills.
• Ability to collaborate with diverse implementation team is essential.
• Flexibility and the ability to adapt to changing priorities.
• Ability to be proactive, use independent judgment and initiative.
• Must be able to hold and operate a fire extinguisher, after proper fire guard training.
• Must be able to perform building evacuations (up to 8 flights of stairs) swiftly and in accordance with museum's fire safety plan. Mandatory drills will be conducted throughout the year.
• Ability to interact professionally and respectably with all levels of staff and visitors while also enforcing Museum policies in a courteous manner.

KEY RESPONSIBILITIES

• Protect the people, building and art from harm; Identify and report safety hazards, suspicious behavior, and other potential problems.
• Provide excellent customer service to all museum guests and maintain professional demeanor in all situations.
• Inform guests and staff of museum policies and enforce them appropriately.
• Report and document any incident related to guests, staff, the building or artwork.
• Readiness to work a variety of posts including galleries, coat room, wayfinding and main door.
  • Galleries and wayfinding: Monitor and maintain the flow of guests.
  • Coatroom: Secure guest’s belongings in museum’s coatroom; includes lifting bags and hanging jackets.
  • Main door: facilitate guests’ entry screening process, set up stanchions and museum signage for public hours.
• Assist with emergency evacuations and perform fireguard duties as trained.

WORK DEMANDS and ENVIRONMENT

• Must be available to work weekends.
• Ability to lift at least 25 lbs.
• Ability to travel within the metropolitan area as required to perform the above duties at any of the Guggenheim’s owned or leased properties upon request.
• Must be able to stoop, kneel, crouch or crawl. Must be able to stand on a variety of surfaces, including an inclined ramp.
• Ability to remain alert at all times and to stand for multiple hours.
• Ability to move stanchions, coat racks and bins.
• Embrace the museum’s core values of being Collaborative, Accountable, Experimental and Open.

EDUCATION

• High school diploma or equivalent required.

CERTIFICATES, LICENSES, REGISTRATIONS

• Qualify for NYS Security Guard License and FDNY Fire Guard Certificate of Fitness; Museum can provide training and resources to obtain both licenses.

REPORTS TO

Associate Director, Security

LOCATION

1071 Fifth Avenue New York, NY 10128

WORK SCHEDULE

Shift includes: 10:00 AM - 6:00 PM

POSITION TYPE

Full-time, Non‑Exempt

SALARY RANGE

$22.00 per hour

EEO STATEMENT

The Guggenheim is dedicating itself to creating paths that lead to a more inclusive and diverse institution. We encourage inquiries from applicants who will reflect the plurality of our culture and our global audience. The Guggenheim does not discriminate on the basis of age, race, creed, color, religion, marital status, gender identity and/or expression, sexual orientation, veteran status, national origin or disability status.