Security Command Center Operator

DK Security; Kentwood (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security is seeking a Command Center Operator in Kentwood, MI to support 24/7 operations for clients and field staff. The role emphasizes top-notch customer service, accurate information handling, and coordination with management and supervisors.

This full-time position requires multitasking, professionalism, and ability to handle sensitive payroll and reporting duties. Benefits include medical, life, dental, vision, and paid sick days.

Qualifications

• High school diploma or GED required; some college preferred.
• Must be at least 18 years old with clean record.
• Excellent grooming and professional image required.
• Strong customer service skills mandatory.
• Ability to multi-task and maintain confidentiality.
• Experience with emergency procedures and dispatch procedures.

Responsibilities

• Provide excellent customer service to clients, customers, co-workers, etc.
• Dispatch personnel for emergency and non-emergency responses.
• Process background screening requests.
• Process payroll companywide.
• Monitor CCTV and alarm systems.
• Prepare activity logs and reports.
• Document daily activities and incident reports.

Skills

Customer service

Dispatching

Payroll processing

Background checks

CCTV monitoring

Access control systems

Reporting

Data entry

Education

High School Diploma or GED

Some college experience

Tools

Payroll software

CCTV monitoring software

Background screening software

Job description

DK Security is seeking a Command Center Operator in Kentwood, MI to support 24/7 operations for clients and field staff. The role emphasizes top-notch customer service, accurate information handling, and coordination with management and supervisors.

This full-time position requires multitasking, professionalism, and ability to handle sensitive payroll and reporting duties. Benefits include medical, life, dental, vision, and paid sick days.