Security Command Center Dispatcher

DK Security; Grand Rapids (MI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security is seeking a Command Center Operator in Kentwood, MI. This role supports the corporate management team, supervisors, and field staff with a multi-line switchboard, background checks, payroll processing, and outstanding customer service.

Requirements include being 18+, a clean background, impeccable grooming, and strong communication skills. The position offers full-time hours with a competitive pay rate and benefits, and will involve monitoring alarms, CCTV, and access control

Qualifications

• Must be 18 years or older.
• Clean background with no felony convictions or related offenses.
• Impeccable grooming and professional image.
• Strong customer service skills.
• High school diploma or GED; some college experience preferred.

Responsibilities

• Provide excellent customer service to Clients, Customers, Co-Workers, etc.
• Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
• Follow procedures in dispatching personnel for emergency and non-emergency response.
• Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
• Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
• Process and report background screen requests.
• Process payroll companywide.
• Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
• Monitor CCTV system using recording devices.
• Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
• Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
• Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
• Must follow site specific post guidelines.
• Document daily activities and incident reports.
• Other duties as assigned.

Skills

Customer service

Emergency procedures

Multi-tasking

Education

High School Diploma or GED

Some college experience

Job description

DK Security is seeking a Command Center Operator in Kentwood, MI. This role supports the corporate management team, supervisors, and field staff with a multi-line switchboard, background checks, payroll processing, and outstanding customer service.

Requirements include being 18+, a clean background, impeccable grooming, and strong communication skills. The position offers full-time hours with a competitive pay rate and benefits, and will involve monitoring alarms, CCTV, and access control