Security Command Center Dispatcher

DK Security; Kentwood (MI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security is seeking a Command Center Operator in Kentwood, MI. You will support corporate management and field teams, operate a multi-line switchboard, handle background screenings, and process payroll with a focus on top-tier customer service.

Must be 18+, have a high school diploma or GED, and maintain a professional image. The role requires strong communication, multitasking, and the ability to work a rotating schedule in a 24/7 environment.

Qualifications

• Requires high school diploma or GED and some college experience.
• Excellent customer service and professional appearance are essential.
• Ability to multi-task and follow procedures in dispatch and payroll tasks.

Responsibilities

• Provide excellent customer service to clients, coworkers, and callers.
• Dispatch personnel for emergencies and non-emergency responses.
• Process payroll companywide and background screening requests.
• Monitor CCTV and access control systems and generate reports.

Skills

Customer service

Communication

Multi-tasking

De-escalation

Professional image

Education

High school diploma or GED

Some college experience

Tools

Payroll software

CCTV systems

Access control systems

Background screening tools

Job description

DK Security is seeking a Command Center Operator in Kentwood, MI. You will support corporate management and field teams, operate a multi-line switchboard, handle background screenings, and process payroll with a focus on top-tier customer service.

Must be 18+, have a high school diploma or GED, and maintain a professional image. The role requires strong communication, multitasking, and the ability to work a rotating schedule in a 24/7 environment.