Security Command Center Operator - Full-Time, $18/hr

DK Security; Grand Rapids (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security, located in Kentwood, MI, is seeking a Command Center Operator to provide 24/7 support to management and field staff. This full-time role requires handling a multi-line switchboard, processing background checks, payroll, and delivering outstanding customer service.

The position offers a structured schedule, with daytime and shift variations, and requires strong communications skills, a clean background, and high school education or GED. Medical/dental benefits are provided.

Qualifications

• Must have up-to-date customer service skills.
• Thorough knowledge of emergency procedures and ability to manage emergencies.
• Ability to multi-task multiple duties while maintaining confidentiality.
• Strong verbal communication skills; also proficient in written communication.
• Ability to interact professionally at all levels within the corporation and with the public.

Responsibilities

• Provide excellent customer service to clients, customers, and coworkers.
• Dispath emergency and non-emergency responses following procedures.
• Process background screenings and payroll companywide.
• Monitor CCTV systems and operate access control and security equipment.
• Document daily activities, incident reports, and maintain reports/records.

Skills

Customer service

Emergency procedures

Multi-tasking

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

Computer-aided software

Job description

DK Security, located in Kentwood, MI, is seeking a Command Center Operator to provide 24/7 support to management and field staff. This full-time role requires handling a multi-line switchboard, processing background checks, payroll, and delivering outstanding customer service.

The position offers a structured schedule, with daytime and shift variations, and requires strong communications skills, a clean background, and high school education or GED. Medical/dental benefits are provided.