Security-Cleared IT Help Desk Specialist

UIC Arctic Response Services, LLC; Dahlgren (VA); On-site; USD 55,000 - 65,000; Full time

Job summary

Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide on-site desktop and help desk support for RDT&E network users. You will assist with IP address assignments, Active Directory management, and ticketing in Remedy while maintaining user assistance channels and SOPs.

The role requires DoD 8570 IAT-II certs, DoD networking knowledge, and 2–5 years of experience in LAN/WAN environments, with strong communication and multi-level collaboration skills.

Qualifications

• High School Diploma or Bachelor's Degree.
• 2–5 years of experience.
• Strong verbal communication with users.
• Familiar with DoD networking and security accreditation requirements.
• Experience with LAN/WAN computer systems administration.
• Must meet DoD 8570 IAT-II certification requirements at time of hire.
• Ability to communicate with all levels of employees and outside contacts.

Responsibilities

• Provide on-site desktop support as needed and general help desk support for user assistance.
• Provide phone support to resolve issues related to RDT&E connectivity and Active Directory user management.
• Assist with assigning IP addresses and maintaining them in the IPA Database.
• Use Remedy (or current ticketing system) to assign and track trouble calls.
• Help maintain User Assistance mailbox to ensure timely support for requests.
• Develop and maintain SOPs for User Assistance activities.
• Knowledge of Video Teleconferencing is a plus.

Skills

Customer support

DoD networking

AD management

LAN/WAN admin

Remedy ticketing

Video conferencing

Education

High School Diploma

Bachelor's Degree

Tools

Remedy

Video Conferencing

Job description

Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide on-site desktop and help desk support for RDT&E network users. You will assist with IP address assignments, Active Directory management, and ticketing in Remedy while maintaining user assistance channels and SOPs.

The role requires DoD 8570 IAT-II certs, DoD networking knowledge, and 2–5 years of experience in LAN/WAN environments, with strong communication and multi-level collaboration skills.