Security-Cleared Data Operations Specialist

Avalore, LLC; Arlington (VA); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health care plan (Medical, Dental &amp

Vision)

401(k) Retirement Plan

Life Insurance

Paid Time Off

Short/Long Term Disability

Training & Development

Employee Assistance Program

Job summary

Avalore, LLC in Arlington, VA seeks a Data Operations Customer Support Specialist to troubleshoot data access, quality, and availability and respond to customer tickets while coordinating with engineering for resolution.

You will develop knowledge base articles, monitor service health, track metrics, participate in change management, and contribute to the data platform roadmap. Bachelor’s degree and security clearance are required, with strong English communication.

Qualifications

• Bachelor's degree required.
• Security clearance appropriate for role levels (SECRET or higher).
• English proficiency and strong written/verbal communication.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Provide technical support for data access, quality, and availability.
• Troubleshoot data-related problems and respond to customer tickets.
• Coordinate with data engineering and other teams for issue resolution.
• Develop and maintain knowledge base articles and user documentation.
• Monitor data service health, track metrics, and escalate issues as needed.
• Participate in change management and communicate disruptions to users.

Skills

Communication

Self-starter

English proficiency

MS Office proficiency

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Avalore, LLC in Arlington, VA seeks a Data Operations Customer Support Specialist to troubleshoot data access, quality, and availability and respond to customer tickets while coordinating with engineering for resolution.

You will develop knowledge base articles, monitor service health, track metrics, participate in change management, and contribute to the data platform roadmap. Bachelor’s degree and security clearance are required, with strong English communication.