Data Operations Support Specialist

Avalore.ai; Arlington (VA); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health Care Plan

401k/IRA with generous match

Life Insurance

Paid Time Off

Disability (Short/Long Term)

Training & Development

Employee Assistance Program

Job summary

Avalore.ai in Arlington, VA seeks a Data Operations Customer Support Specialist to provide technical support for data-related issues, troubleshoot access, quality and availability, and respond to customer tickets. You will collaborate with data engineering, create and update knowledge base material, and train users on data access and utilization.

The role emphasizes monitoring data service health, reporting on metrics, and driving improvements while ensuring compliance with data security

Qualifications

• Active security clearance required for this role.
• 0-3 / 4-7 / 8+ years experience levels with Bachelor's Degree.
• Strong communication and self-starter mindset.
• Proficiency in English.
• Authorized to work in the United States on a full-time basis; no visa sponsorship.

Responsibilities

• Provide technical support for data access, quality, and availability.
• Troubleshoot data-related problems and respond to customer tickets.
• Coordinate with data engineering and other technical teams for issue resolution.
• Develop and maintain knowledge base articles and documentation for data services.
• Train users on data access and utilization; monitor service health and performance.
• Identify patterns in support requests to drive improvements and maintain security policy adherence.
• Assist in change management and communicate service disruptions and maintenance activities to users.

Skills

Security clearance

Communication skills

Self-starter mindset

English proficiency

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Avalore.ai in Arlington, VA seeks a Data Operations Customer Support Specialist to provide technical support for data-related issues, troubleshoot access, quality and availability, and respond to customer tickets. You will collaborate with data engineering, create and update knowledge base material, and train users on data access and utilization.

The role emphasizes monitoring data service health, reporting on metrics, and driving improvements while ensuring compliance with data security