Security Assistant Shift Manager

PENN Entertainment; St. Louis (MO); On-site; USD 47,000 - 65,000; Full time

Job summary

Join a dynamic and innovative company that is reshaping the entertainment landscape! As part of a vibrant team, you will play a crucial role in ensuring safety and security while providing exceptional customer service. This position offers a fast-paced work environment, with opportunities for growth and development. You will be empowered to make a difference, interact with a diverse group of people, and contribute to a culture that values fun and professionalism. If you are passionate about making a positive impact and thrive in a collaborative atmosphere, this role is for you!

Benefits

Medical Coverage

401(k) Matching

Paid Time Off

Wellness Programs

Qualifications

• 3 years of Casino Security, Military, or Law Enforcement experience required.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Supervise staff and manage daily operations in the Security department.
• Ensure customer service standards and address issues promptly.
• Conduct regular Security post inspections and maintain reports.

Skills

Microsoft Office

Customer Service

Communication Skills

Interpersonal Skills

Organizational Skills

Education

High School Diploma or GED

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

Shifts: Days or Overnights

• Responsible for supervising staff and the overall daily management of a designated shift in the Security department.
• Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Serves as the Security Manager on duty in the absence of the Security Shift Manager.
• Enforces internal control policies and procedures, including but not limited to underage gambling and drinking laws.
• Maintains safety and inspection reports for the property.
• Conducts regular Security post inspections.
• Prepares Security incident reports and maintains Security logs.
• Responds to guest and team member concerns and complaints and solves their problems with professionalism and compassion.
• Ensures Security Officers adhere to uniform dress and grooming standards consistent with departmental and company guidelines.
• Interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• High School Diploma or GED and three (3) years of Casino Security, Military, or Law Enforcement experience required; or equivalent combination of education and experience.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to write reports and business correspondence.
• Must have strong interpersonal, customer service, and organizational skills.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must have the ability to remain calm in emergency or stressful situations.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting at $47,500 annually.