Overnight Front Desk Supervisor

Four Seasons Hotels and Resorts; St. Louis (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading luxury hotel as an Overnight Front Desk Supervisor in St. Louis. This role is pivotal in ensuring a smooth guest experience, managing front office operations, and providing exceptional customer service. The ideal candidate possesses strong interpersonal skills and a commitment to excellence in hospitality.

Benefits

Medical, Dental, Vision benefits

401K with employer matching

Complimentary hotel stays

Tuition reimbursement

Wellbeing and mental health initiatives

Qualifications

• Experience in Front Desk in a luxury hotel or resort.
• Ability to lift up to 40lb.
• Excellent personal presentation.

Responsibilities

• Manages activities at the Front Office in the absence of the Manager on Duty.
• Resolves customer complaints with high hospitality standards.
• Checks guests in and out efficiently and accurately.

Skills

Interpersonal skills

Customer service

Problem-solving

Communication

Job description

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban oasis along the Mississippi. Embrace the pioneering spirit of St. Louis and come explore with us. Our resort-style hotel is set along the banks of the fabled Mississippi River in the heart of downtown’s entertainment district, just steps away from our most recognizable landmark: the shimmering Gateway Arch. Take in the epic views from a private poolside cabana on our Sky Terrace, from a table filled with sharable plates at Cinder House, or from the floor-to-ceiling windows in the comfort of your very own room.

About Four Seasons Hotels And Resorts

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.

Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Horseshoe Casino, the pulse of St. Louis.

About The Role

The Overnight Front Desk Supervisor is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns. The Front Desk Supervisor overseas day-to-day operations and supports the Assistant Front Desk Manager & Front Office Manager.

Job Responsibilities

• Manages the activities at the Front Office in absence of and with Manager on Duty. Directs staff. Ensures communications and follow-up on any problems, guest requests or special requirements.
• Frequently tours the Resort and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.
• Checks guests in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Works harmoniously and professionally with co-workers and managers.
  
  

Other Job Responsibilities

• Assists with responsibilities and duties as required throughout the hotel.
• Provides basic trouble-shooting support for in-room services such as Internet, Phones, TV movies, games, and Web service.
• Works closely with Guest Services to ensure smooth handling of guest luggage, deliveries and special requests.
• Works closely with Security Staff to handle any guest emergency or safety concerns.
  
  

What We Are Looking For

• Must be willing to work a flexible schedule. Shifts will primarily be evenings and mostly include weekends & holidays.
• Possess experience in Front Desk in a luxury hotel or resort.
• Must have excellent personal presentation and interpersonal skills.
• This position requires the ability to lift up to 40lb.
• Good command of the English language.
  
  

What We Are Offering You

Four Seasons believes in offering the best to the best when it comes to employee benefits!

• Lucrative salary!
• Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!
• Time off plans starting at day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel staysaround the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!
  
  

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/stlouis/

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Travel Arrangements and Hospitality

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