Supervisor, EMR Remote Operations - Global Operations

Lensa; Lansing (MI); Remote; USD 57,000 - 60,000; Full time

Job summary

A leading company in health data exchange is seeking a Global Operations Supervisor. This role will manage client services, oversee training, and ensure compliance with guidelines. The position requires international travel and offers a competitive salary.

Qualifications

• Minimum 2 years of experience in Health Information; 3+ years preferred.
• Experience in leading projects and processes.

Responsibilities

• Lead training of global associates.
• Oversee Quality Assurance for global partners.
• Manage multiple projects simultaneously.

Skills

Communication

Problem-solving

Organizational skills

Attention to detail

Education

High School Diploma or GED

Job description

Supervisor, EMR Remote Operations - Global Operations

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Datavant, is seeking professionals. Apply via Lensa today!

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavant values diversity of professional, educational, and life experiences to realize our bold vision for healthcare.

Role Overview

The Global Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the global Health Information Services (HIS) staff. The role focuses on global operations management, training, and ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental projects. The supervisor provides support to the Global Health Information Operations Manager and is responsible for maintaining workflow, productivity, and handling escalations within the global HIS team.

This position requires travel to India for at least two weeks once per quarter.

Key Responsibilities

• Serve as a knowledge expert for global partners
• Lead training of global associates
• Generate reports for global partners, management, and clients
• Oversee Quality Assurance for global partners
• Lead recruiting, hiring, and onboarding of staff
• Develop and manage workflow for various clients
• Update Standard Operating Procedures with global partners as needed
• Inform senior leadership of issues, opportunities, or challenges
• Manage multiple projects simultaneously
• Communicate work status, site difficulties, and volume fluctuations to management
• Build relationships with cross-functional teams
• Develop Corrective Action Plans and staff development strategies
• Participate in project teams and committees to advance operational initiatives
• Maintain confidentiality and security of all privileged information
• Ensure compliance with HIPAA and safeguard patient records
• Handle various tasks as directed by the Health Information Operations Manager

Qualifications

• High School Diploma or GED
• Must be 18 years or older
• Willingness to travel internationally
• Minimum 2 years of experience in Health Information; 3+ years preferred
• Experience in leading projects and processes
• Proficient with phones and office equipment
• Excellent verbal and written communication skills in English
• Attention to detail and compliance in medical records
• Experience with production metrics preferred
• Ability to work independently and adapt to changing priorities
• Strong organizational and multitasking skills
• Effective presentation skills
• Problem-solving mindset and forward thinking
• Ability to contribute ideas and process improvements
• Effective delegation skills

Additional Information

We are committed to diversity and equal employment opportunity. Compensation ranges from $57,000 to $60,000 USD annually. Post-offer health screenings and vaccinations may be required. This role does not offer sponsorship. For accommodations or more info, contact us at [e-mail].