Security Ambassador (Part-Time)- Philadelphia

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive health coverage

Free basic life insurance

Retirement savings with company match

Tuition reimbursement

Free parking

Free food and discounted meals

Job summary

Live! Casino & Hotel Maryland seeks a Security Ambassador responsible for ensuring the safety of guests, team members, and assets. This role includes welcoming guests, managing ID checks, and addressing customer inquiries.

The ideal candidate will have strong customer service skills, the ability to multitask, and enjoy a dynamic work environment. Comprehensive health coverage, retirement savings, and career advancement opportunities are part of the perks offered.

Qualifications

• Zero to two years in security with a focus on guest service (preferred).
• Ability to comply with all state gaming regulations.
• Ability to perform duties under frequent time pressure.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check ID cards of guests entering the casino.
• Notify supervisor of any unusual events.
• Respond to medical or fire emergencies.
• Control traffic congestion in valet and parking areas.

Skills

De‑escalation skills

Good customer service skills

Ability to multitask

Alertness at all times

Ability to read/write memos and reports

Ability to answer telephones professionally

Education

High school diploma or GED equivalent (preferred)

Job description

Why We Need Your Talents

If you’re a vigilant, hard worker, with lots of energy and great communication skills, this role is for you! Live! Casino and Hotel Philadelphia is looking for a Security Ambassador to ensure the safety and security of our guests, team members and assets, while providing excellent customer service.

Overview

The Live! Security Ambassadors are the eyes and ears of our casino operations. Whether it’s high or low traffic, you will be constantly moving throughout the property, greeting and assisting guests, and being a key source of information. No event takes place on property without security, so there will be plenty of opportunities for overtime. There will be opportunities for growth regardless of your level of experience, and in a department that promotes within, this role is an excellent building block for your career at Live!

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check ID cards of guests entering the casino and hotels, refusing admission to persons under the age of 21, those without proper authorization, or who are carrying weapons or prohibited items.
• Explain the rules, regulations, and code of conduct for the casino and hotels.
• Interact with the public in a professional manner, providing assistance, giving directions, and responding to inquiries.
• Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control, referencing management as needed.
• Notify supervisor, manager, surveillance, or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes.
• Respond to medical or fire emergencies, such as sick or injured guests.
• Staff the Employee/Visitor Entrance, ensuring only authorized personnel enter; maintain a log of visitors and vendors.
• Monitor guest and team member passage in and out of restaurants and gaming areas.
• Control traffic congestion in the valet and parking areas.
• Write and investigate first reports of injury when applicable.
• Assist in transporting money, chips, tokens, and markers.
• Check for and report safety hazards.
• Ensure the safety and security of all guests and team members.

Qualifications

Skills You'll Need to Succeed

• Ability to read/write memos and reports.
• Ability to answer telephones in a professional manner.
• Ability to multitask.
• De‑escalation skills.
• Demonstrate empathy to patrons.
• Good customer service skills.
• Valid driver’s license.
• Ability to perform duties under frequent time pressure in an interruptive environment.
• Alertness at all times.
• Dexterity to perform day‑to‑day activities and during emergencies.

A Few Must Haves

• Education: High school diploma or GED equivalent (preferred).
• Experience: Zero to two years in security with a focus on guest service (preferred).
• License: Ability to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full‑time and part‑time team members and their eligible dependents.
• Free basic life insurance.
• Free short‑term and long‑term disability.
• Retirement savings with company match.
• Generous bonus structure.
• Annual merit/goal‑based pay increases.
• Leadership skills development & mentorship programs.
• Tuition reimbursement.
• Free parking.
• Free food and discounted meals.
• Exclusive discounts on travel, services, goods and entertainment.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to ascend and descend stairs.
• Ability to work in extreme temperatures (both hot and cold).
• Ability to lift up to 50 lbs.

Work Environment

• 24/7 high‑energy casino culture committed to fairness, teamwork, and fun.
• Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• Smoking is allowed in the environment.