Security Ambassador (Key Control) - Philadelphia

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Comprehensive health coverage

Free parking

Tuition Reimbursement

Discounted meals

Job summary

Live! Casino & Hotel Maryland is seeking a Security Key Control Officer to manage keys, locks, and related assets while delivering top‑tier guest service. The role includes security ambassador duties, incident reporting, and cross‑functional collaboration with casino operations.

You will greet guests, monitor access, enforce age & conduct rules, respond to emergencies, and support money and asset transport under safe, compliant procedures.

Qualifications

• Ability to write reports.
• Ability to use a telephone properly.
• Ability to read and understand memos.
• Ability to multi task.
• Good customer service skills.
• Must have a valid driver's license.
• Ability to perform duties under frequent time pressure in an interruptive environment
• Ability to be alert at all times.
• Dexterity will be required to perform day to day activities and during an emergency.

Responsibilities

• Store, issue, repair, inventory and report on keys and locks.
• Greet guests and provide a warm welcome.
• Check IDs and enforce age and safety rules.
• Explain casino/hotel rules and code of conduct.
• Interact professionally with guests and staff.
• Assist with disputes, intoxicated subjects and incidents.
• Notify supervisors of unusual events or crimes.
• Respond to medical or fire emergencies.
• Operate the Security Dispatch Office and two-way radio.
• Maintain visitor and vendor logs and monitor access.
• Control traffic in valet and parking areas.
• Investigate injuries and incidents and write first reports.
• Assist in transporting money, chips, tokens, and markers.
• Identify safety hazards and ensure guest and staff safety.

Skills

Report writing

Telephone etiquette

Reading memos

Multi-tasking

Customer service

Driver's license

Work under time pressure

Vigilance

Emergency response

Education

High school diploma or GED

Job description

Why We Need Your Talents

The Security Key Control Officer is responsible for the daily storage, issuance, repair, inventory, accountability, tracking and reporting of all keys, locks. In addition, all of the duties and responsibilities of the Security Ambassador. The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.

Overview

The Security Key Control Officer is responsible for the daily storage, issuance, repair, inventory, accountability, tracking and reporting of all keys, locks. In addition, all of the duties and responsibilities of the Security Ambassador. The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.

Why We Need Your Talents

The Security Key Control Officer is responsible for the daily storage, issuance, repair, inventory, accountability, tracking and reporting of all keys, locks. In addition, all of the duties and responsibilities of the Security Ambassador. The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.

Responsibilities

Where You'll Make an Impact

• Responsible for the daily storage, issuance, repair, inventory, accountability, tracking and reporting of all keys, locks.
• Greet guests with a smile and a warm welcome
• Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
• Explain the rules, regulations and code of conduct for the casino and hotels
• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
• Assist with customer disputes, intoxicated subjects, criminal matters and traffic control
• Resolve complaints within scope of authority; otherwise refer to management
• Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents or crimes
• Respond to medical or fire emergencies, such as sick or injured guests.
• Operate the Security Dispatch Office and communicate via two-way radio and telephone as required
• Man the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
• Monitor guest and team member passage in and out of restaurants and gaming areas
• Control traffic congestion in the valet and parking areas
• Write and investigate first reports of injury
• React to guests and team member incidents and accidents
• Assist in transporting money, chips, tokens, and markers
• Responsible for checking for and reporting safety hazards
• Ensure the safety and security of all guests and team members
• Other duties as assigned

Qualifications

Skills You'll Need to Succeed

• Ability to write reports.
• Ability to use a telephone properly.
• Ability to read and understand memos.
• Ability to multi task.
• Good customer service skills.
• Must have a valid driver's license.
• Ability to perform duties under frequent time pressure in an interruptive environment
• Ability to be alert at all times.
• Dexterity will be required to perform day to day activities and during an emergency.

A Few Must Haves

• Education: High school diploma or GED equivalent is preferred.
• Experience: One (1) to two (2) years' experience in security with a focus on guest service is preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to ascend and descend stairs.
• Ability to work in extreme temperatures (both hot and cold).
• Ability to run, stoop, bend and reach outward and above the head.
• Ability to lift up to 50 lbs.
• Ability to ride a bicycle.
• Ability to operate and ride a Segway and / or other vehicles.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.