Security Ambassador (Key Control) - Philadelphia
Live! Casino & Hotel Philadelphia
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Benefits offered by this job
Job summary
Live! Casino & Hotel Philadelphia is seeking a Security Key Control Officer to manage keys, locks, and related reporting while supporting the Security Ambassador duties. You will ensure safety for guests, team members, and assets and provide excellent service in a fast-paced casino environment.
You will greet guests, verify IDs, explain rules, assist with incidents, and respond to emergencies. A valid license and security experience are preferred; high school diploma or GED is expected.
Qualifications
- Education High school diploma or GED equivalent is preferred.
- Experience One (1) to two (2) years' experience in security with a focus on guest service is preferred.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
Responsibilities
- Store, issue, repair, inventory, accountability, tracking and reporting of keys and locks.
- Greet guests with a smile and warm welcome.
- Check IDs of guests entering the casino and hotels; refuse entry to under 21 or those lacking proper authorization.
- Explain casino rules, regulations and code of conduct.
- Interact with the public in a professional manner when assisting or responding to inquiries.
- Assist with customer disputes and security incidents.
- Respond to emergencies and notify supervisors as needed.
- Operate the Security Dispatch Office and communicate via two-way radio/telephone.
- Monitor entrances and control traffic in valet/parking areas.
- Investigate and document first reports of injury or incident.
- Maintain logs of visitors and vendors.
Skills
Education
Job description
The Security Key Control Officer is responsible for the daily storage, issuance, repair, inventory, accountability, tracking and reporting of all keys, locks. In addition, all of the duties and responsibilities of the Security Ambassador. The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.
The Security Key Control Officer is responsible for the daily storage, issuance, repair, inventory, accountability, tracking and reporting of all keys, locks. In addition, all of the duties and responsibilities of the Security Ambassador. The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.
- Responsible for the daily storage, issuance, repair, inventory, accountability, tracking and reporting of all keys, locks.
- Greet guests with a smile and a warm welcome
- Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
- Explain the rules, regulations and code of conduct for the casino and hotels
- Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
- Assist with customer disputes, intoxicated subjects, criminal matters and traffic control
- Resolve complaints within scope of authority; otherwise refer to management
- Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents or crimes
- Respond to medical or fire emergencies, such as sick or injured guests.
- Operate the Security Dispatch Office and communicate via two-way radio and telephone as required
- Man the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
- Monitor guest and team member passage in and out of restaurants and gaming areas
- Control traffic congestion in the valet and parking areas
- Write and investigate first reports of injury
- React to guests and team member incidents and accidents
- Assist in transporting money, chips, tokens, and markers
- Responsible for checking for and reporting safety hazards
- Ensure the safety and security of all guests and team members
- Other duties as assigned
- Ability to write reports.
- Ability to use a telephone properly.
- Ability to read and understand memos.
- Ability to multi task.
- Good customer service skills.
- Must have a valid driver's license.
- Ability to perform duties under frequent time pressure in an interruptive environment
- Ability to be alert at all times.
- Dexterity will be required to perform day to day activities and during an emergency.
- Education High school diploma or GED equivalent is preferred.
- Experience One (1) to two (2) years' experience in security with a focus on guest service is preferred.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
- Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Retirement Savings with Company Match
- Generous Bonus Structure
- Annual Merit/Goal Based Pay Increases
- Leadership Skills Development & Mentorship Programs
- Tuition Reimbursement
- Free parking
- Free food and discounted meals
- Exclusive Discounts on Travel, Services, Goods and Entertainment
- Ability to stand and walk for extended periods of time.
- Ability to ascend and descend stairs.
- Ability to work in extreme temperatures (both hot and cold).
- Ability to run, stoop, bend and reach outward and above the head.
- Ability to lift up to 50 lbs.
- Ability to ride a bicycle.
- Ability to operate and ride a Segway and / or other vehicles.
- 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
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