Security Ambassador - FT

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive Total Rewards package

Wellness programs

Paid time off

Job summary

A leading entertainment company is seeking a dedicated security personnel to ensure safety at their casino location. Responsibilities include providing security assistance, crowd control, and customer support. Candidates should have experience in customer service and a high school diploma or GED. The position requires physical mobility and the ability to lift up to 25 lbs. This dynamic role is essential for maintaining a safe environment in a fast-paced entertainment setting.

Qualifications

• 6 months of customer-facing customer service experience.
• High school diploma or GED equivalent required.
• Physically mobile with ability to lift up to 25 lbs.

Responsibilities

• Provide security on assigned casino or landing area.
• Patrol parking lots and provide security escorts for monetary transfers.
• Assist customers with directions and other needs.
• Write detailed reports for incidents and testify in court as required.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.
• Patrol of parking lots.
• Provide security escorts for all monetary transfers, fills, and credits.
• Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.
• Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.
• Provide special assistance to disabled patrons as necessary.
• Assist with table and slot drops.
• Observe soft count crew doing the slot drop and transports funds to soft count room.
• Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.
• Monitor all entry and exit from soft count, and vault.
• Serve as dispatcher.
• Dispatch other officers to various assignments and maintains activity log sheets.
• Watch and record monitors.
• Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Testify in court on behalf of state gaming boards.
• Occasionally, strenuous physical activity is required.
• Meet department uniform, appearance and grooming requirements.
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Any reasonable request made by your supervisor or any management personnel.

Requirements

• 6 months of customer-facing customer service experience.
• High school diploma or GED equivalent required.
• Preferably six months' related experience and/or training.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varied work areas such as confined spaces.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.