Security Ambassador - PT

Hollywood Casino Columbus; Columbus (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino Columbus is seeking energetic Security personnel to maintain safety and assist guests on-site. As part of a vibrant team, you'll handle various responsibilities from crowd control to security escorts around the casino. Ideal candidates must be at least 21 years old, possess a high school diploma or GED, and have a friendly attitude with customer service experience. This role offers an engaging workplace with potential for career growth and competitive benefits.

Qualifications

• Must be at least 21 years of age.
• 6 months of customer-facing customer service experience preferred.
• Physically mobile with reasonable accommodations.

Responsibilities

• Provide security in assigned areas and maintain high visibility.
• Patrol parking lots and provide crowd control.
• Monitor and assist customers as needed.

Skills

Outgoing, energetic and enthusiastic attitude

Customer service experience

Communication skills

Education

High school diploma or GED equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.
• Patrol of parking lots.
• Provide security escorts for all monetary transfers, fills, and credits.
• Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.
• Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.
• Assist with table and slot drops.
• Observe soft count crew doing the slot drop and transports funds to soft count room.
• Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.
• Monitor all entry and exit from soft count, and vault.
• Serve as dispatcher: Dispatch other officers to various assignments, maintains activity log sheets and watch and record monitors.
• Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Testify in court on behalf of state gaming boards.
• Occasionally, strenuous physical activity is required.
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Any reasonable request made by your supervisor or any management personnel.

BRING US YOUR BEST.

• Must be at least 21 years of age.
• Must have an outgoing, energetic and enthusiastic attitude.
• Must be comfortable initiating conversations and creating a fun environment with our guests.
• 6 months of customer-facing customer service experience preferred.
• High school diploma or GED equivalent required.
• Preferably six months related experience and/or training.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in various work areas such as confined spaces.

Equal Opportunity Employer