Security Ambassador (PT)

Hollywood Casino at The Meadows; Washington (Washington County); On-site; USD 18,000 - 26,000; Full time

Job summary

Hollywood Casino at The Meadows is seeking security professionals to perform comprehensive guest safety duties across casino and hotel properties. You will patrol on foot and by vehicle, escort funds, monitor surveillance, and respond to disturbances to ensure a secure, welcoming environment.

Ideal candidates have a high school diploma and prior guest service experience, with strong communication and problem-solving skills.

Qualifications

• High School Diploma or equivalent required.
• Previous guest service experience required.
• Ability to obtain and maintain a valid Driver's License and operate company vehicles as needed.
• CPR Certificate and Bloodborne Pathogen training required.
• Must have excellent customer service and interpersonal skills.
• Strong problem-solving, mediation, and organizational skills.
• Must have excellent written and verbal communication skills; fluent in English.
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
• Must be able to run on level surfaces and stairs.
• Maintain confidentiality and professionalism.

Responsibilities

• Provide a superior guest experience through consistent, positive interactions; handle difficult customers with resilience.
• Assist leadership and prepare detailed reports on security-related incidents.
• Escort and transport funds for various operations and provide security for sensitive areas.
• Respond to disturbances and alarms to maintain a safe environment for guests and team members.
• Address medical situations and notify emergency contacts when necessary.
• Operate Security Dispatch, manage logs, and ensure key control.
• Attend training programs as scheduled and participate in safety/first aid activities.
• Monitor surveillance equipment and alarms according to procedures.
• Maintain confidentiality in all company matters.

Skills

Customer service

Interpersonal skills

Communication skills

Problem-solving

Calm under pressure

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Adheres to all departmental and company policies and procedures regarding guest service standards.
• Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.
• Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).
• Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.
• Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.
• Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.
• Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.
• Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.
• Attends all departmental, company, and safety/first aid training programs as scheduled.
• Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.
• Checks identification of all persons that appear to be under 21 years of age.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent required.
• Previous experience in a guest service-related field required.
• Ability to obtain and maintain a valid Driver's License and operate company vehicles as needed.
• Will be required to obtain CPR Certificate and Bloodborne Pathogen training.
• Must have excellent customer service and interpersonal skills.
• Strong problem-solving, mediation, and organizational skills required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
• Must have the ability to run on level surfaces as well as up and down stairs.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have strong computer skills and be fully competent in Microsoft Office applications.
• Ability to write clear, accurate, and concise reports.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization.
• Must have the ability to remain calm in emergency or stressful situations.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

16.00 an hour