Security Officer (On-Call)

Hollywood Gaming Mahoning Valley Race Course; Youngstown (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Hollywood Gaming Mahoning Valley Race Course in Youngstown, OH is seeking energetic team members to deliver exceptional guest service in a fast-paced casino environment. You will engage with guests, support promotions, and uphold safety standards across the floor.

The role requires strong communication, a customer-service mindset, and the ability to handle dynamic situations while adhering to gaming regulations. Join us and contribute to a welcoming, secure guest experience.

Qualifications

• High School diploma or equivalent required.
• Effective written and verbal communication skills.
• Previous customer service experience.
• Ability to work in noisy environments and handle stressful situations.
• Must have a valid state driver's license.

Responsibilities

• Provide exceptional guest service and support property promotions and events.
• Maintain highly visible patrols to ensure a safe gaming environment.
• Escort team members, visitors, vendors into sensitive areas with approval.
• Monitor casino floor for minors and respond to disturbances, emergencies and alarms.
• Ensure public order and enforce safety rules; assist other departments.
• Follow gaming regulations and internal controls during shifts.

Skills

Effective communication

Customer service experience

Stress management

Multi-tasking

Adaptability

Education

High School diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Seeking out opportunities to provide exceptional Red Carpet Service to our guests at all times - Supporting property promotions and events - Maintaining highly visible patrols to insure a safe gaming environment - Assuring quality support to other departments so they may serve our guests more effectively - Handling all escorts of money/chip transactions in accordance with State Gaming Regulations and established internal Controls - Monitoring casino floor for minors - Responding to disturbances, emergencies and alarms in the casino and throughout the property - Maintaining public order and enforce safety rules - Performing Bill Validator drops - Adhering to all Gaming Regulations and internal Controls - Escorting team members, visitors, vendors into sensitive areas with prior approval.

BRING US YOUR BEST.

• High School diploma or equivalent - Effective written and verbal communication - Previous customer service experience - Able to handle stressful situations dealing with the general public - Ability to work in an environment, which may be noisy - Employing tact when dealing with difficult team members, guests or situations. - Ability to identify and quickly respond to potential problems, conflicts and to defend oneself and others in combative situations - Run on level or graded surfaces, as well as, up and down stairs - Ability to effectively and efficiently move around all work areas, including walking and standing for long periods of time - Must possess a valid state issued driver’s license - Ability to multi-task as required, officers cover a wide variety of different posts and work with all departments - Physically mobile with reasonable accommodations, including the ability to push, pull, carry and lift up to 35lbs., and the ability to push , pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job related duties in varying work areas, such as confined spaces. - Ability to adapt and adjust as necessary

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer