AI-First Solutions Support Engineering Manager

Wiz; United States; On-site; USD 177,000 - 242,000; Full time

Job summary

Wiz is seeking a Solutions Support Engineer Manager to lead a global team delivering top-tier technical support for cloud and AI security products. You will manage engineers handling debugging, networking, and documentation, while actively using AI tooling to scale support.

The role emphasizes leadership, escalation management, and customer advocacy to ensure rapid, high-quality resolutions. You will collaborate with product and engineering to design scalable solutions and contribute to

Qualifications

• 1+ years of experience managing external technical support teams in a SaaS environment, serving as hands-on escalation anchor.
• 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure.
• Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments.
• U.S. person status per EAR 772 and ITAR 120.15 and reside in contiguous United States.

Responsibilities

• Manage, develop, coach and mentor a team of Technical Support Engineers responsible for customer support within the Wiz product.
• Own team accountability and performance; coordinate with upper management on reviews, plans and employee relations.
• Ensure successful training and onboarding of new hires.
• Guide the team through technical training and development needs.
• Drive projects to improve productivity, processes, and procedures.
• Collaborate with internal teams and customers on escalations and resolve issues.

Skills

Technical support management

Cloud infrastructure

Kubernetes

ITAR/EAR compliance

Tools

Claude Code

Job description

Wiz is seeking a Solutions Support Engineer Manager to lead a global team delivering top-tier technical support for cloud and AI security products. You will manage engineers handling debugging, networking, and documentation, while actively using AI tooling to scale support.

The role emphasizes leadership, escalation management, and customer advocacy to ensure rapid, high-quality resolutions. You will collaborate with product and engineering to design scalable solutions and contribute to