Security Agent

Avocet Hospitality Group; South Carolina; Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance

Short & Long-Term Disability

401(k) with employer match

PTO

Paid Holidays

Medical/Dental/Vision

Life Insurance

Disability & Accident Insurance

401(k) & Roth 401(k) with employer up

Referral Program

Employee Assistance Program

Discounts at Avocet hotels/restaurants

Descripción de la vacante

Avocet Hospitality Group is seeking a Security professional to oversee safety and guest security during evening hours, blending elements of night audit and front desk duties.

You will patrol property, respond to incidents, handle guest requests, and ensure doors and alarms are properly secured while contributing to a safe hospitality experience.

Formación

• High school diploma or equivalent; Bachelor's degree preferred.
• 2–4 years in a hospitality security or guest services role.
• CPR or First Aid certification is a plus.

Responsabilidades

• Follow safety and security policies at all times.
• Patrol hotel property including interior and back-of-house areas.
• Monitor CCTV, alarms, and door controls; respond to incidents.
• Respond to guest requests and noise complaints promptly.
• Assist in training new joiners and maintaining logs of nightly events.

Conocimientos

Customer-centric

Active listening

Problem solving

Effective communication

Organization

Teamwork

Marketing skills

Educación

High school diploma or equivalent

Bachelor’s degree preferred

Descripción del empleo

We don’t offer jobs, we extend fulfilling career opportunities.

We at Avocet are united under a common goal: create fulfilling, meaningful experiences–not just for our guests, but for our talent as well. It’s about finding the right balance between guiding our teams to be true to the brand and empowering them to be true to themselves. To do this, we’ve invested in a dynamic professional environment and culture that is aligned with the values of the modern workforce.

• Company Provided Life Insurance
• Short and Long Term Disability
• Accident and Critical Illness Insurance
• 401(k) Retirement Savings Plan with Employer Matching

Location: Tides - 1 Center St, Folly Beach, SC 29439

Salary: $16-$18 per hour

• A culture that values passion, individuality, and fun!
• Opportunities for internal growth and development
• Paid Time Off (PTO)
• Paid Holidays
• Affordable Medical, Dental, & Vision Insurance Plans
• Company provided Life Insurance
• Short & Long-Term Disability and Accident and Critical Illness Insurance
• Traditional 401(k) & Roth 401(k) with Employer Matching of up to 3.5%
• Referral Program
• Employee Assistance Program
• Discounts at all Avocet-owned Hotels and Restaurants

POSITION SUMMARY:

The Security position will encompass aspects of both the Night Audit and Front Desk positions as well as overseeing the safety and security of the hotel and guests throughout the evening hours. Additional responsibilities include: conducting security walks throughout the hotel property and responding to guest requests and any noise complaints. Security agents must be able to problem solve and troubleshoot in order to resolve guest issues and respond appropriately to emergency situations. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

MAIN DUTIES AND RESPONSIBILITIES:

• Follow safety and security policies and procedures at all times.
• Patrols properties, interior ground and back off the house area.
• Patrols hallways, parking lots, stairwells, lobbies, bars and restaurants.
• Ensures all guest room doors are closed and all public access doors locked.
• Ensures all properties security alarms and CCTV cameras are on and functional.
• Might spend all or part of his shift watching the CCTV monitors for any suspicious activity, and report to the superiors and local authorities in case of any suspicious activity.
• Responsible for maintaining clear and concise logs of all nightly occurrences, suspicious activity.
• Responds to guest requests quickly and courteously as reported by night shift staff.
• Respond to accidents, contact EMS or administer first aid/CPR as required.
• Notify appropriate individuals in the event of accidents, attacks, or other incidents.
• Security officers might also need to evict loiterers or trespassers from time to time.
• Escort Guests and Employees from the bar or pub and occasionally guests become intoxicated or combative.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Lock property entrances when required.
• Conduct daily physical hazard inspections.
• Performs all duties in a safe manner and reports all accidents to the supervisor immediately.
• Maintains safety and security of guests at all times.
• Adheres to key control policy and procedures according to the set standards of the hotel.
• Assist in training new joiners on the job.

SUPERVISORY RESPONSIBILITIES:

NONE

JOB REQUIREMENTS:

Education: High school or equivalent education required. Bachelor's Degree preferred. Certified on CPR or first aid as required by the local authority is an added advantage.

Experience: 2 to 4 years of experience in a similar role in a hospitality environment.

Skills:

• To ensure success as part of the guest services team, an individual should be totally customer-centric and have good listening skills.
• They should have good problem-solving skills with attention to details.
• They should be able to demonstrate effective communication skills and should be extremely well organized and behave in a professional manner.
• Willing to take on additional responsibilities whenever there is a need, and should be able to build a professional and healthy relationship with the internal members as well as customers.
• Comfortable working in a team environment and should be able to motivate others to deliver quality services to their guests.
• Good marketing skills to promote the services of their hotel, thus leading to better business.

WORKING CONDITIONS:

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment to Be Used: Walkie Talkie, Flashlight, Computer

Physical & Mental Requirements:

• Requires grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, lift and carry up to 40 pounds

The work environment includes high guest contact; may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.

WHO WE ARE:

Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.

EOE / DFWP

“We strive to create fulfilling, meaningful experiences by nurturing a culture that celebrates the lifetime value of passionate talent.”

Amber Topping, Vice President of People & Culture