Security Account Manager - Norwood

Securitas US Business Unit; Norwood (MA); On-site; USD 30,000 - 43,000; Full time

Job summary

Securitas US Business Unit is seeking a Security Account Manager for Norwood, MA. This role oversees daily security operations at client sites, supervising officers and site supervisors, and ensuring adherence to post orders with a strong emphasis on safety and professionalism.

The position requires leadership, attention to detail, and a commitment to client satisfaction. Schedule is Monday to Friday 8:00 AM–4:00 PM; pay rate is $26.50 per hour, with opportunities to train and develop staff.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of security management, military service, or law enforcement experience required.
• Strong leadership, communication, and organizational skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficient in intermediate computer use and report writing.
• Experience onboarding and training new hires a plus.

Responsibilities

• Team Leadership: Supervise Security Officers and Site Supervisors, ensuring all duties are performed in accordance with post orders and company policies.
• Training & Development: Train new staff members and review post procedures.
• Scheduling & Coverage: Assist with coordinating shift coverage.
• Client Relations: Serve as the primary point of contact for client representatives, addressing concerns and ensuring service excellence.
• Incident Management: Respond to emergencies, conduct investigations, and file detailed reports.
• Performance Management: Coach, discipline, and evaluate staff performance; document actions and elevate as needed.
• Patrolling & Inspections: Conduct regular site inspections and patrols to ensure safety and compliance.

Skills

Leadership

Communication

Organizational Skills

Calm Under Pressure

Report Writing

Training & Onboarding

Education

High School Diploma or GED

Job description

We help make your world a safer place.

We are a trusted security provider committed to delivering professional, reliable, and responsive services. With a presence across multiple industries and communities, our mission is to protect people, property, and peace of mind.

Security Account Manager - Norwood, MA

Schedule: Monday - Friday, 8:00AM - 4:00PM

Pay Rate: $26.50/hr

An Account Manager is responsible for overseeing daily security operations at assigned client sites. This includes supervising personnel, ensuring adherence to post orders, and maintaining a high standard of safety and professionalism. The role requires strong leadership, attention to detail, and a commitment to client satisfaction.

Key Responsibilities:

• Team Leadership: Supervise Security Officers and Site Supervisors, ensuring all duties are performed in accordance with post orders and company policies.
• Training & Development: Train new staff members and review post procedures.
• Scheduling & Coverage: Assist with coordinating shift coverage.
• Client Relations: Serve as the primary point of contact for client representatives, addressing concerns and ensuring service excellence.
• Incident Management: Respond to emergencies, conduct investigations, and file detailed reports.
• Performance Management: Coach, discipline, and evaluate staff performance; document actions and elevate as needed.
• Patrolling & Inspections: Conduct regular site inspections and patrols to ensure safety and compliance.

Qualifications:

• High School Diploma or GED required.
• Minimum 2 years of security management, military service, or law enforcement experience required.
• Strong leadership, communication, and organizational skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficient in intermediate computer use and report writing.
• Experience onboarding and training new hires a plus.

EOE/M/F/Vets/Disabilities

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex,

sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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