Experienced Security Account Manager (Sadie)

Northeast Security Inc.; Boston (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

401K/403b Plan

Job summary

Northeast Security, Inc. is seeking a Senior Concierge Account Manager in the Boston area. This role requires on-call availability 24/7 with evening/night/weekend work as scheduled.

You will ensure staff coverage, compliance with procedures, and excellent client service for premier accounts. Responsibilities include designing schedules, supervising personnel, reviewing reports, and maintaining effective communications.

Qualifications

• Three years of Security Supervisor or equivalent experience.
• Valid driver's license with clean record.
• Excellent customer service and clear English communication.
• High School Diploma or GED.

Responsibilities

• Schedule design to provide service in the most effective and efficient manner.
• Staff posts with trained personnel.
• Ensure security personnel comply with procedures and location policies.
• Review reports and duty logs submitted by security personnel.
• Notify serious incidents promptly.
• Maintain effective communications with personnel.
• Counsel, advise, and motivate personnel; provide discipline when needed.
• Support management with employee relations, development, and retention.
• Keep staff updated on policy changes and regulations.
• Must have three years of Security Supervisor experience or equivalent field.

Skills

Customer service

Client management

Leadership

Security operations

Communication

Attention to detail

Conflict resolution

Team motivation

Policy knowledge

Education

High School Diploma

Job description

Overview

Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.

Job Skills / Requirements

Northeast security is seeking a senior Account Manager for one of our premiere Accounts in the area of Boston, MA

• Must be available to be on call 24/7. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually**

Overview

Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader.

Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.

Job Skills / Requirements

Northeast security is seeking a senior Account Manager for one of our premiere Accounts in the area of Boston, MA

• Must be available to be on call 24/7. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually**

salary range is $70K - 80K

• Salary range is based on experience**

Concierge Account Manager Responsibilities include but are not limited to:

• Assure that all work schedules for regular and special assignments are designed to provide the service in the most effective and efficient manner possible.
• Ensure that trained and qualified security personnel properly staff all posts.
• Ensure that all security personnel are aware of and perform their duties in full compliance with the facility security operations procedures and location policies, procedures and regulations.
• Review and approve all reports, duty logs, etc. submitted by security personnel.
• Ensure timely notification of all serious incidents.
• Maintain effective communications with all assigned security personnel.
• Counsel, advise, motivate, and (when necessary) provide discipline and positive reinforcement to personnel assigned to the location.
• Work with management in the development and implementation of sound employee relations, development, and retention programs for the location.
• Ensure that assigned security personnel are kept up-to date on any modifications to procedures, policies, or regulations.
• Must have three years of Security Supervisor experience or equivalent field.

Concierge Security Director Requirements

• Must have three years of Security Account Manager experience.
• Valid Driver's License of 3 years or more with a clean Driving Record.
• Customer Service Experience preferred.
• Previous security supervisor experience, or related field/education.
• Neat and professional appearance
• Dependable means of transportation
• Ability to communicate clearly and effectively in English (both written and verbal)
• High School Diploma/GED Equivalent
• Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
• Must be at least 18 years of age.

Must be available to cover various posts during the assigned shift. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually.

Assume other duties as required by either Client or Northeast Security, Inc

Concierge Security Account Manager Skills

• Excellent customer service skills and service delivery orientation
• Client Management Skills
• Strong Leadership skills
• Knowledge of supervisory practices, procedures, and security operations
• Ability to provide positive direction and motivate performance.
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to show responsibility and friendliness towards clients and residents.
• Strong professionalism
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Must be able to multi-task and self-manage in a dynamic environment.
• Must be knowledgeable of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organizations
• Must have three years of Security Supervisor experience or equivalent field.

IND456

Education Requirements (All)

High School Diploma

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, 401K/403b Plan

This is a Full-Time position 1st Shift, Weekends, Various on call.

Travel is not required