Security Account Manager

Securitas Security Services USA, Inc.; Andover (MA); On-site; USD 55,000 - 65,000; Full time

Job summary

Securitas USA is seeking an Account Manager to lead security services across two corporate locations in Andover and Westford, MA. The role focuses on client relations, staff supervision, and operational excellence to ensure safety and regulatory compliance.

Responsibilities include personnel management, scheduling, investigations, and reporting, with strong emphasis on collaboration with clients and security personnel to deliver superior service.

Qualifications

• Minimum of 3–5 years of security management or supervisory experience.
• Experience managing multiple sites and supervising security personnel.
• Strong leadership, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Oversee day-to-day security operations for two corporate locations.
• Ensure all security officers adhere to post orders, standard operating procedures, and client expectations.
• Coordinate emergency response activities and maintain business continuity procedures.
• Review and approve payroll submissions.

Skills

Leadership

Staff supervision

Interpersonal skills

Communication

Problem solving

Tools

Lenel Access Control

ExacqVision CCTV

Microsoft Office

Job description

Location(s): Andover, MA & Westford, MA

Shift: Monday-Friday, 7am-3pm

Pay Rate: $55,000 - $65,000 annually (based on experience and qualifications)

The Security Account Manager is responsible for the overall leadership, administration, and operational success of security services across two corporate client locations. This role serves as the primary point of contact for both clients and security personnel, ensuring exceptional service delivery, regulatory compliance, and a safe, secure environment. The Account Manager is responsible for personnel management, client relationship management, operational oversight, and security technology administration while maintaining the highest standards of professionalism and customer service.

Essential Responsibilities

Personnel Management

• Interview and train new hire security personnel.
• Provide direct supervision, coaching, performance evaluations, and disciplinary action when necessary.
• Develop employee schedules to ensure adequate staffing coverage across both corporate sites.
• Manage timekeeping, payroll review, attendance, overtime, and employee leave requests.
• Conduct regular staff meetings and ongoing training to ensure compliance with company and client standards.
• Foster employee engagement, retention, and professional development.

Operational Leadership

• Oversee day-to-day security operations for two corporate locations.
• Ensure all security officers adhere to post orders, standard operating procedures, and client expectations.
• Conduct routine site inspections and quality assurance audits.
• Develop and implement operational improvements to enhance service delivery.
• Coordinate emergency response activities and maintain business continuity procedures.

Client Relations

• Serve as the primary liaison between the client and the security organization.
• Build and maintain strong relationships with client leadership.
• Address client concerns promptly and implement corrective actions when necessary.
• Prepare operational reports and participate in regular client meetings.

Security Systems

• Monitor and administer electronic security systems.
• Conduct CCTV camera reviews in support of investigations and incident resolution.
• Utilize ExacqVision Video Management System (experience preferred) for video retrieval, playback, and evidence preservation.
• Coordinate maintenance and troubleshooting of security equipment with vendors and client IT departments.

Investigations & Incident Management

• Conduct internal investigations related to security incidents, policy violations, and workplace concerns.
• Review surveillance footage and collect relevant evidence.
• Complete detailed incident reports and investigative documentation.Coordinate with law enforcement and emergency responders when appropriate.
• Track incident trends and recommend preventive measures.

Administrative Responsibilities

• Review and approve payroll submissions.
• Maintain staffing reports, scheduling records, training documentation, and compliance files.
• Prepare operational metrics and monthly performance reports.
• Ensure compliance with company policies, client requirements, and applicable laws.

Qualifications

• Minimum of 3–5 years of security management or supervisory experience.
• Experience managing multiple sites and supervising security personnel.
• Strong leadership, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office Suite.
• Experience with Lenel Access Control preferred.
• Experience with ExacqVision CCTV preferred.
• Ability to conduct investigations and prepare professional reports.
• Knowledge of access control systems, CCTV operations, and physical security best practices.
• Valid driver's license with reliable transportation.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

#NorthernNE

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].