Security Account Manager: Client Success & Strategy

GardaWorld; Oklahoma City (OK); On-site; USD 46,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

PTO and paid holidays

Disability and life insurance

Career growth opportunities

Job summary

GardaWorld in Oklahoma City hires an Account Manager for contract security services to maintain top performance on-site, address client issues, and build strong relationships with key contacts. You will update databases, review compliance, manage billing, and prepare reports while guiding customers through projects and onboarding.

The role requires three years in security operations. GardaWorld offers competitive pay, benefits, and career growth opportunities within a global security leader.

Qualifications

• Authorized to work in the United States.
• Pass an extensive screening process.
• At least three (3) years of experience in security operations.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.

Skills

Leadership

Relationship building

Microsoft Office

CRM software

Financial planning

Project management

Communication

Detail oriented

Education

High School Diploma/GED

Tools

CRM software

ERP systems

Job description

GardaWorld in Oklahoma City hires an Account Manager for contract security services to maintain top performance on-site, address client issues, and build strong relationships with key contacts. You will update databases, review compliance, manage billing, and prepare reports while guiding customers through projects and onboarding.

The role requires three years in security operations. GardaWorld offers competitive pay, benefits, and career growth opportunities within a global security leader.