Account Manager - Contract Security (Retail)

Garda World Security; Fairfax (VA); On-site; USD 89,000 - 121,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Paid time off (PTO)

Paid holidays

Disability coverage

Life insurance

Job summary

GardaWorld Security is seeking a Security Account Manager for an on-site role in Fairfax, VA, dedicated to a retail client. The position focuses on overseeing security operations, developing site-specific plans, and coordinating with client leadership to ensure a safe shopping environment.

The role requires prior retail security experience, supervisory capability, and strong written/verbal communication skills.

Qualifications

• Authorized to work in the United States.
• Previous experience working in a retail environment is required.
• Supervisory or leadership experience in security services required.
• Ability to stay composed and professional in high-pressure environments.
• Excellent verbal and written communication skills; able to write clear, concise reports.
• Strong situational awareness, judgment, and problem-solving skills.
• Must be able to stand, walk, and patrol for extended periods, with or without reasonable accommodation.

Responsibilities

• Oversee security operations within a retail environment.
• Develop, supervise, and maintain site-specific security plans and procedures.
• Support the development and implementation of security programs and procedures for the retail client.
• Train security personnel and applicable client staff on site-specific security procedures.
• Partner closely with client leadership to identify security needs and maintain a safe and secure retail environment.
• Coordinate with local municipal police regarding security procedures at each site.
• Conduct security violation investigations, report results and resolutions as well as recommendations.
• Notify owner immediately of any serious incidents.
• Maintain Security Records
• Provide a monthly report of security procedures.
• Perform other duties as assigned.

Skills

Retail security experience

Supervisory leadership

Written and verbal communication

Situational awareness

Job description

GardaWorld is Now Hiring – Security Account Manager

Ready to represent a high-level security firm for an established client in the region?

We’re seeking a dedicated, professional Security Account Manager who takes pride in vigilance, presentation, performance, and guest service. This full-time role is based on-site in Fairfax, VA for a retail client.

This is an exciting opportunity to work in a fast-paced retail environment, supporting the safety and security of the client, employees, customers, and property.

What’s in it for You

• Competitive Salary: $105,000.00 / year
• Work Site Location: Fairfax, VA
• Schedule: Full-time
• Must have availability outside of standard working hours to include evenings and weekends.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld

Your Responsibilities as an Account Manager

• Oversee security operations within a retail environment.
• Develop, supervise, and maintain site-specific security plans and procedures.
• Support the development and implementation of security programs and procedures for the retail client.
• Train security personnel and applicable client staff on site-specific security procedures.
• Partner closely with client leadership to identify security needs and maintain a safe and secure retail environment.
• Coordinate with local municipal police regarding security procedures at each site.
• Conduct security violation investigations, report results and resolutions as well as recommendations.
• Notify owner immediately of any serious incidents.
• Maintain Security Records
• Provide a monthly report of security procedures.
• Perform other duties as assigned.

Your Qualifications:

• Authorized to work in the United States
• Previous experience working in a retail environment is required.
• Supervisory or leadership experience in security services required.
• Ability to stay composed and professional in high-pressure environments.
• Excellent verbal and written communication skills; able to write clear, concise reports.
• Strong situational awareness, judgment, and problem-solving skills.
• Must be able to stand, walk, and patrol for extended periods, with or without reasonable accommodation.

Physical Demands

This position involves extensive walking, standing, and bending. Work conditions may include exposure to crowded areas, loud environments, Account Managers must be prepared to respond to unpredictable or hazardous situations as part of their regular duties.

Your Skills and Competencies:

• Familiarity with laws, regulations, and best practices related to retail security and loss prevention.
• Ability to evaluate and respond to potential threats with sound judgment.
• Proven ability to work effectively with diverse individuals, even under stress or conflicting conditions.
• Skilled at preparing professional written and verbal reports, conclusions, and recommendations.

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.