Security Account Manager

GardaWorld; Los Angeles (CA); On-site; USD 82,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Disability coverage

Life insurance

Job summary

GardaWorld in Los Angeles, CA is seeking a Security Account Manager to maintain on-site performance at a key account, handling client issues, communicating with contacts, and building strong relationships to enhance security services.

The ideal candidate will have leadership experience, a valid TWIC card, MTSA regulation knowledge, and proficiency with MS Office and CRM software, plus responsibilities in billing, reporting, and security program improvements to meet KPIs.

Qualifications

• At least three (3) years of experience in security operations with increasing responsibilities.
• At least two (2) years of management experience.
• Holds a current Transportation Worker Identification Card (TWIC).
• Experience and familiarity with Maritime Transportation Security Act (MTSA) regulations.
• Strong leadership, problem-solving, and multitasking abilities.
• Excellent written and verbal communication and project management skills.

Responsibilities

• Handle client issues and emergencies and coordinate with local GardaWorld teams.
• Communicate regularly with key client contacts and branch teams; maintain principal accounts.
• Improve client security programs and meet contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding; deliver presentations.
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans; manage billing and DSO follow-ups.
• Analyze data and prepare internal reports; provide price estimates with branch leadership.

Tools

CRM software

Microsoft Office

Job description

Step into the dynamic role of Security Account Manager at GardaWorld!

Join our dynamic team as a Security Account Manager in Los Angeles, CA, where you'll play a pivotal role in maintaining exceptional performance on-site at one of our key accounts. As a Security Account Manager, you’ll handle client issues, communicate with key contacts, and build strong relationships to enhance security services. Your responsibilities will include updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports. You’ll also guide our customers through projects and deliver detailed presentations, showcasing your expertise in security services.

The ideal candidate will bring proven leadership and management experience, hold a valid TWIC card, and demonstrate knowledge of Maritime Transportation Security Act (MTSA) regulations, ensuring compliance and readiness in a high-security energy environment.

If you’re ready to make an impact as a Security Account Manager, be the driving force behind our client’s success and help us deliver unparalleled security services and strategic management. Your dedication will ensure our security services consistently exceed client expectations.

What’s in it for you:

• Competitive Salary: $91,100 / year
• Set Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
• This position may require working outside of standard business hours to address client emergencies, including holidays and weekends, as needed.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld

Your Responsibilities as a Security Account Manager:

Client Management:

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.

Operational Oversight:

• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.

Data and Financial Management:

• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.

Communication and Reporting:

• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.

Your Qualifications:

• At least 21 years of age
• Authorized to work in the United States
• At least three (3) years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
• At least two (2) years of management experience.
• Holds a current Transportation Worker Identification Card (TWIC)
• Experience and familiarity with Maritime Transportation Security Act (MTSA) regulations.
• Great leadership and problem-solving skills, able to handle multiple tasks at once.
• Good at building relationships, communicating, and paying attention to details.
• Professional, self-driven, and skilled in using Microsoft Office and CRM software.
• Positive, energetic, and good at strategic thinking and financial planning.
• Experienced in managing projects and staying calm under pressure.
• Honest and ethical, aligning with our company’s values.
• Skilled in writing reports, client communications, and instructional materials.
• Experienced in financial planning and understanding profit margins.
• Good at handling challenges and managing stress effectively.
• Excellent at written and verbal communication, customer service, and project management.

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.