Secretary, Medical Admin Sr-SHARE (Psychiatry) - 40 hours, days

UMass Memorial Health; Worcester (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established healthcare provider is seeking a dedicated medical secretary to join their team. This role involves coordinating office activities, supporting medical staff, and ensuring exceptional patient care. The ideal candidate will have a background in medical administration, excellent communication skills, and proficiency in various office software. With a commitment to diversity and inclusion, this organization offers a supportive environment where every employee plays a vital role in patient care. If you're looking to grow your career in a dynamic healthcare setting, this opportunity could be the perfect fit for you.

Benefits

Signing Bonus

Health Insurance

Retirement Plan

Paid Time Off

Continuing Education Opportunities

Qualifications

• 2-3 years of medical secretarial experience required.
• High School diploma and specialized training needed.

Responsibilities

• Coordinate medical office activities and staff.
• Transcribe medical reports and manage patient visits.
• Provide quality customer service to patients.

Skills

Medical Secretarial Skills

Administrative Support

Customer Service

Education

High School Diploma

Medical Office Training

Tools

Word

Excel

PowerPoint

Medi-Tech

IDX

Lynx

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status: Non-Exempt

Schedule Details: Friday, Monday, Thursday, Tuesday, Wednesday

Scheduled Hours: 8:30-5, and varied according to clinic needs

Shift: Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 34000 - 1968 Cando

Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver—regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community, and each other. And everyone, in their own unique way, plays an important part, every day.

$3000.00 sign-on bonus

Major Responsibilities:

1. Coordinate medical office activities and staff, including training, scheduling, process improvements, and performance monitoring.
2. Transcribe medical reports, produce correspondence, and proofread/edit professional documents.
3. Attend meetings as a recording secretary, distribute agendas and minutes.
4. Serve as coordinator for educational programs such as residency, fellowship, clerkship, or graduate studies.
5. Compose or select standard response letters for routine inquiries and procedures.
6. Arrange meetings, activities, and travel for faculty and staff.
7. Schedule and coordinate patient visits and procedures, including admissions and testing.
8. Coordinate internal and external meetings.
9. Greet visitors and patients, ascertain needs, and provide information, fostering quality customer service.
10. Handle patient-care related calls, providing routine information and referrals.
11. Identify priorities and respond to emergencies within physician guidelines.
12. Manage managed care referrals and patient registration using computer systems.
13. Verify insurance coverage and eligibility.
14. Escort and chaperone patients as needed.
15. Collect co-payments, maintain records, and deposit funds.
16. Perform charge entry and process administrative paperwork.
17. Guide departmental personnel on policies and procedures.
18. Provide guidance to office staff and maintain confidential files and records.
19. Ensure inventory and maintenance of office supplies and equipment.
20. Assist with basic IT setup and maintenance.
21. Participate in performance improvement initiatives, ensuring compliance with health and safety standards.

All responsibilities are essential job functions.

Position Qualifications:

License/Certification/Education:

• High School diploma.
• 6-12 months of specialized medical secretarial/medical office training.

Experience/Skills:

• 2-3 years of medical secretarial/administrative support experience.

Software used includes Word, Excel, PowerPoint, databases, Medi-Tech, IDX, Lynx, etc.

Equivalent education and experience may be substituted where appropriate.

UMass Memorial Health is an equal opportunity employer and values diversity. We encourage applications from individuals of all backgrounds and experiences.

If you require disability assistance, please contact [e-mail]. We will respond promptly to your request.