Secretary, Medical Admin Sr-SHARE (Hematology Oncology) - 40 hours, days

UMass Memorial Health; Worcester (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated medical secretary to support its dynamic team. This role is pivotal in coordinating office activities, managing patient interactions, and ensuring smooth operations within the medical office. The ideal candidate will possess strong administrative skills and experience in a healthcare setting, contributing to exceptional patient care and operational efficiency. Join a team that values collaboration and strives for excellence in service delivery, making a significant impact on the community's health and well-being. If you are passionate about healthcare and administrative support, this opportunity is perfect for you.

Qualifications

• High School diploma and 6-12 months of specialized medical office training required.
• 2-3 years of medical secretarial experience preferred.

Responsibilities

• Coordinate medical office activities and staff, including training and scheduling.
• Transcribe medical reports and produce correspondence, reports, and memos.
• Manage patient visits and medical procedures, ensuring quality customer service.

Skills

Medical Secretarial Skills

Administrative Support

Customer Service

Scheduling

Education

High School Diploma

Medical Office Training

Tools

Microsoft Word

Microsoft Excel

Medi-Tech

IDX

Lynx

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status: Non-Exempt

Schedule Details: Monday through Friday

Scheduled Hours: 8:00AM-4:30PM or 8:30AM-5:00PM / There is some flexibility

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 34000 - 2850 Hematology Oncology

Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver—regardless of their title or responsibilities. We focus on exceptional patient care, academic excellence, and leading-edge research, making us the premier health system of Central Massachusetts. Our team of over 16,000 employees works together as one health system in relentless pursuit of healing for our patients, community, and each other. Everyone plays an important part, every day.

Major Responsibilities:

1. Coordinate medical office activities and staff, including training, scheduling, recommending process improvements, and monitoring performance.
2. Transcribe medical reports from dictation; produce correspondence, reports, memos, etc.; proofread/edit academic and professional materials.
3. Attend meetings as recording secretary; distribute agendas and minutes.
4. Coordinate residency, fellowship, clerkship, or educational programs.
5. Compose or select standard response letters for routine inquiries and procedures.
6. Arrange meetings, activities, and travel for faculty.
7. Schedule and coordinate patient visits and medical procedures.
8. Coordinate internal and external meetings.
9. Greet visitors and patients, provide information, and foster quality customer service.
10. Handle patient-care related calls; provide routine information and refer issues appropriately.
11. Manage referrals, register patients, verify insurance, and escort patients.
12. Collect co-payments, perform on-site charge entry, and process billing forms.
13. Process administrative paperwork and follow-up on delays.
14. Guide departmental personnel on policies and procedures.
15. Maintain confidential files and records, coordinate medical record retrieval.
16. Ensure inventory of supplies and maintenance of equipment.
17. Participate in performance improvement initiatives and ensure compliance with health and safety regulations.

Position Qualifications:

License/Certification/Education:

• High School diploma.
• 6-12 months specialized medical secretarial/medical office training.

Experience/Skills:

• 2-3 years of medical secretarial/administrative support experience.

Software used includes Word, Excel, PowerPoint, database systems like Medi-Tech, IDX, Lynx, etc.

Equivalent education and experience may be substituted where applicable.

Physical Demands and Environmental Conditions:

Work is sedentary; indoors in a normal office environment.

UMass Memorial Health is an equal opportunity employer that values diversity and encourages applications from all qualified individuals. We are committed to providing accommodations for applicants with disabilities. Please contact [e-mail] for assistance.