Secretary, Medical Admin Sr-SHARE (Otolaryngology) - 40 hours, days

UMass Memorial Health; Worcester (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Secretary to join their team. This role involves coordinating medical office activities, providing administrative support, and ensuring exceptional patient care. The ideal candidate will have strong medical secretarial skills, experience in administrative support, and proficiency in various software tools. You will play a vital role in fostering quality customer service while managing essential office functions. If you are passionate about healthcare and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 2-3 years of medical secretarial/administrative support experience required.
• 6-12 months of specialized medical secretarial training preferred.

Responsibilities

• Coordinate medical office activities and staff, including training and scheduling.
• Transcribe medical reports and manage patient-care related calls.
• Ensure compliance with health and regulatory standards.

Skills

Medical Secretarial Skills

Administrative Support

Customer Service

Transcription

Education

High School Diploma

Medical Office Training

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Medi-Tech

IDX

Lynx

Job description

Job Title: Medical Secretary

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status: Non-Exempt

Schedule Details: Monday through Friday

Scheduled Hours: 8:30 am - 5:00 pm

Shift: Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 34000 - 1700 Otolaryngology

Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver—regardless of their title or responsibilities. We are committed to exceptional patient care, academic excellence, and leading-edge research. With over 16,000 employees, we work together as one health system in a relentless pursuit of healing for our patients, community, and each other. Everyone plays an important part every day.

Major Responsibilities:

1. Coordinate medical office activities and staff, including training, scheduling, process improvements, and performance monitoring.
2. Transcribe medical reports from physicians' dictation and produce correspondence, reports, and memos.
3. Attend meetings as recording secretary, distribute agendas and minutes.
4. Serve as coordinator for residency, fellowship, clerkship, or educational programs.
5. Prepare standard response letters for routine inquiries and procedures.
6. Arrange meetings, travel, and coordinate patient visits and procedures.
7. Coordinate internal and external meetings.
8. Greet visitors and patients, providing standard information and fostering quality customer service.
9. Manage patient-care related calls, providing routine information and referring matters appropriately.
10. Handle referrals, patient registration, insurance verification, and co-payment collections.
11. Process business office paperwork and follow-up on administrative tasks.
12. Guide departmental personnel on policies and procedures.
13. Maintain confidential files and records, including medical records and academic materials.
14. Ensure inventory of supplies and maintenance of office equipment.
15. Participate in performance improvement initiatives and ensure compliance with health and regulatory standards.

Position Qualifications:

License/Certification/Education:

• High School diploma
• 6-12 months of specialized medical secretarial/medical office training

Experience/Skills:

• 2-3 years of medical secretarial/administrative support experience

Software used includes Word, Excel, PowerPoint, databases, Medi-Tech, IDX, Lynx, etc.

Equivalent combinations of education and experience may be considered.

Physical Demands and Environment:

Work is sedentary, indoors in a normal office environment.

UMass Memorial Health is an equal opportunity employer committed to diversity and inclusion. We encourage applications from individuals of all backgrounds and experiences.

If you are unable to submit an application due to disability or assistive technology, contact [e-mail] for assistance. We will respond promptly to your request.