Secret-Cleared Tier II Help Desk Specialist

Na Oiwi Kane; Warren (MI); Sur place; USD 54 828 000 - 69 707 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, disability, &

Life insurance

401(k)

PTO

Tuition reimbursement

Paid federal holidays

Résumé du poste

Kiakahi, LLC seeks a Help Desk Support Service Specialist Intermediate to deliver second-tier assistance for end-users, covering PC, server, mainframe applications, and hardware across DoD-related environments.

Based at the Detroit Arsenal in Detroit, MI, the role requires security clearance, multi-tasking skills, and proactive problem solving to ensure service continuity and secure configurations.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or related discipline preferred or have equivalent experience.
• Three to five years of experience performing Help Desk Support functions.
• Security
• A valid driver’s license with a clean driving record may be required
• Occasional use of company vehicle while on work site

Responsabilités

• Provides Tier II support to users by researching, diagnosing, and resolving technical problems involving both business and IT related technical issues with end-user computer technology.
• Provide Local Touch Labor Services to include installation, troubleshooting, repairing, and software updates, security updates, vendor patches (service packs, service releases), etc., when electronic application means do not exist.
• Provide technical services in support of Army systems sustained regarding the networking, hardware and software security, configuration, other technical compliance requirements
• Research and recommend IT equipment and design methodologies to comply with new cyber requirements identified by DoD
• Assist in the analysis, troubleshooting, resolution technical issues to support unique system sustainment requirements
• Install and configure system software applications
• Computer literate and have knowledge of system connectivity, network operation, architecture, operating systems and databases. A working knowledge of IT terminology and security concepts is desired
• Ability to work with customers on the phone, troubleshooting issues and providing telephonic training to the customer
• Capability of analyzing system vulnerability analysis, providing detailed and accurate documentation on system remediation (have good speaking and writing skills)
• Assist with developing and validating functional and technical requirements and work effectively with the next higher level of help desk support (Tier III)
• Other duties as assigned

Connaissances

Tier II support

Strong communication

Problem solving

Technical knowledge

Security concepts

Formation

Bachelor’s Degree in Computer Science or Information Technology or related discipline

Description du poste

Kiakahi, LLC seeks a Help Desk Support Service Specialist Intermediate to deliver second-tier assistance for end-users, covering PC, server, mainframe applications, and hardware across DoD-related environments.

Based at the Detroit Arsenal in Detroit, MI, the role requires security clearance, multi-tasking skills, and proactive problem solving to ensure service continuity and secure configurations.