Secret-Cleared Jira Engineer for Navy DevOps Migrations

Storage Strategies, Inc. (SSI); San Diego (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

Paid time off

401(k) Retirement Plan

Job summary

Storage Strategies, Inc. (SSI) seeks a full-time mid-level Jira Engineer to join the Orion team in a collaborative, agile environment. You will handle Jira trouble tickets, register new clients, and migrate Jira/JSM projects from Navy DevOps environments into Orion.

Strong Jira administration and an active DoW secret clearance are required. Responsibilities include responding to tickets, facilitating migrations, using CMJ, staging in non-production, and delivering post-migration remediation with

Qualifications

• 10 years IT experience with 5+ years in Jira operations and administration.
• Strong Jira administration expertise and active DoW secret security clearance.
• Experience migrating Jira/JSM projects from Navy DevOps environments.

Responsibilities

• Respond to trouble tickets involving Orion products and services utilizing Jira Service Management.
• Facilitate registration requests via Jira tickets.
• Escalate issues to a higher tier if critical or if DIY intervention is required.
• Assist customers with Jira project migrations from Navy instances, including pre-migration assessment.
• Provide the customer with a migration file using automated scripts or manual efforts.
• Use the Configuration Manager for Jira (CMJ) add-on to facilitate migrations, including templates.
• Stage migrations through a non-production migration instance for data and user remediation prior to production deployment.
• Work with add-on data to fully migrate customer data.
• Perform post-migration remediation and validation.
• Develop custom solutions to support migrations when tooling is insufficient.
• Work with Jira admins at migrating organizations to schedule migrations with minimal user impact.
• Work with add-on vendors to develop workarounds or bug fixes.
• Maintain migration runbooks, templates, scripts, and lessons-learned documentation.
• Provide weekly status reports for customer interaction.
• Participate in weekly meetings with developers and project management to receive direction.
• Share lessons learned with the project and team.

Skills

Jira administration

Secret clearance

JSM expertise

CMJ experience

Data migration tools

Groovy ScriptRunner

Tools

Jira Service Management

CMJ

Zephyr

eazyBI

ScriptRunner

Job description

Storage Strategies, Inc. (SSI) seeks a full-time mid-level Jira Engineer to join the Orion team in a collaborative, agile environment. You will handle Jira trouble tickets, register new clients, and migrate Jira/JSM projects from Navy DevOps environments into Orion.

Strong Jira administration and an active DoW secret clearance are required. Responsibilities include responding to tickets, facilitating migrations, using CMJ, staging in non-production, and delivering post-migration remediation with