Confluence Administrator

Storage Strategies, Inc. (SSI); San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid time off

401(k) retirement plan

Education assistance

Job summary

Storage Strategies, Inc. (SSI) seeks a full-time Confluence Administrator and customer support technician for the Orion team in San Diego, CA.

The role focuses on deploying and maintaining Confluence spaces, templates, and navigation, while handling user requests via Jira tickets and documenting requirements for the Orion environment. The ideal candidate has strong Confluence administration expertise and an active DoD secret clearance, with 5+ years of IT experience and 2+ years in Confluence

Qualifications

• 5+ years of IT experience
• 2+ years of Atlassian Confluence administration
• Experience supporting migrations and admin tasks

Responsibilities

• Create Confluence spaces with templates and structure
• Manage spaces permissions and macros for various use cases
• Support migration of Confluence spaces into Orion environment
• Respond to Jira HelpDesk tickets and assist users
• Generate weekly status reports of customer interactions
• Attend weekly meetings with developers and project management
• Share lessons learned with the Orion team

Skills

Confluence administration

Jira ticket support

Security clearance

Education

Bachelor's degree in IT / CS

Tools

Confluence

Jira

Job description

Description

SSI is seeking a full-time Confluence Administrator and customer support technician to join our Orion team. The candidate will work in a collaborative and agile environment, supporting the migration and administration of Confluence spaces into the Orion environment. You will also engage Orion users through Jira tickets, determining and documenting requirements, and creating Confluence-based solutions. The ideal candidate brings strong Confluence administration expertise and possesses an active DoW secret security clearance.

Duties And Responsibilities

• Create Confluence spaces with appropriate structure and templates
• Create unique layouts involving a wide variety of macros to display multimedia, tables, and custom navigation
• Create forms and data structures
• Facilitate end users with space groups and permissions to support different use cases
• Export and import space content into different Confluence environments
• Generate, analyze and transform customer requirements or challenges into specifications
• Maintain migration runbooks, templates, scripts, and lessons-learned documentation sufficient for other qualified administrators to execute the process
• Respond to trouble tickets involving Orion products and services utilizing Jira HelpDesk
• Facilitate users with registration requests via Jira tickets
• Escalate issues to higher tier if critical or technical solution requires DevOps intervention
• Provide weekly status reports of customer interactions
• Participate in weekly meetings with developers and project management to receive direction and priority, share status, and represent technical subject matter expertise
• Share lessons learned with the Orion team

Requirements

• Clearance: Secret
• Education: Bachelors of Science in IT, Computer Science, or equivalent
• 5+ years of IT experience, including 2+ years of Atlassian Confluence administration and direct user support
• Deep expertise in standing up, maintaining, and administering Confluence spaces.

Preferred Qualifications

• Active CompTIA Security+ Certification
• Prior work with Navy or DoW enterprise applications

SSI is committed to non-discrimination and equal employment opportunity. All qualified applicants will receive consideration for employment without discrimination based on any characteristics protected by law.

SSI is a HUBZone small business that provides professional services including systems engineering, information systems integration, and technology management services. SSI offers a generous array of benefits including: Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents. SSI provides Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost. SSI employees receive 24 paid days off in the first year on board. We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh and Employee Referral bonuses. Positions subject to Service Contract Act (SCA) have benefits provided as required by law.