Secret-Cleared IT Systems Admin | 24/7 Service Desk

Huntington Ingalls Industries; Norfolk (VA); On-site; USD 53,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) Savings Plan

Tuition reimbursement

Job summary

Huntington Ingalls Industries (HII) is seeking an entry-level Navy IT System Administrator I to support the Global Service Desk and enterprise IT systems across secure networks. The role emphasizes incident resolution, account management, imaging, and documentation in a 24/7 environment.

You will work with network, cybersecurity, and engineering teams to ensure system availability and security while following procedures and maintaining audit-ready records.

Qualifications

• Experience with Windows operating systems and basic troubleshooting.
• Ability to follow technical procedures and standard operating instructions.
• Strong communication skills, both written and verbal.
• Must currently have and be able to maintain a Secret security clearance.
• Must obtain and maintain CompTIA Security+ certification within 90 days.

Responsibilities

• Monitor and manage ticket queues within Jira or equivalent ITSM tools.
• Troubleshoot user issues related to access, hardware, software, and connectivity across multiple environments.
• Process account requests including creation, modification, and deactivation in accordance with security policies.
• Escalate complex or unresolved issues to Tier 2 and Tier 3 support teams and track through completion.
• Perform workstation imaging, setup, and deployment to support user onboarding and system readiness.
• Document troubleshooting steps, resolutions, and procedures in knowledge base systems such as Confluence.
• Support patching, software installation, and system updates as directed.
• Coordinate with network, cybersecurity, and engineering teams to resolve cross-functional issues.
• Maintain audit-ready documentation for account management and system activities.
• Provide technical support during operational events and high-tempo activities.
• Communicate effectively with users and stakeholders regarding issue status and resolution.

Skills

Windows OS

Troubleshooting

Communication skills

Security clearance

Education

Bachelor’s degree in a related field

High School Diploma with 4 years experience

Tools

Jira

Active Directory

Job description

Huntington Ingalls Industries (HII) is seeking an entry-level Navy IT System Administrator I to support the Global Service Desk and enterprise IT systems across secure networks. The role emphasizes incident resolution, account management, imaging, and documentation in a 24/7 environment.

You will work with network, cybersecurity, and engineering teams to ensure system availability and security while following procedures and maintaining audit-ready records.