Systems Administrator (Systems Administrator 1)

Mission Technologies, a division of HII; Norfolk (VA); On-site; USD 53,000 - 75,000; Full time

Job summary

Mission Technologies’ Navy Integrated Training Environment (NITE) System Administrator I provides frontline IT support for enterprise systems in a 24/7 environment. You’ll manage access, troubleshoot issues, image workstations, and ensure security policy compliance across secure networks.

You’ll collaborate with network, cybersecurity, and engineering teams, handling tickets, deployments, and documentation while supporting mission-critical training activities.

Qualifications

• 0 years experience with Bachelor's degree in a related field; or
• High School Diploma with 4 years of relevant experience.
• Experience with Windows operating systems and basic troubleshooting.
• Ability to follow technical procedures and standard operating instructions.
• Strong communication skills and security clearance requirements.

Responsibilities

• Monitor and manage ticket queues in Jira ITSM for timely response.
• Troubleshoot user issues related to access, hardware, software, and connectivity.
• Process account requests: create, modify, deactivate per security policies.
• Escalate complex issues to Tier 2/3 and track to resolution.
• Perform workstation imaging, setup, and deployment for onboarding.
• Document troubleshooting steps and resolutions in knowledge bases.
• Support patching, software installation, and system updates as directed.
• Coordinate with network, cybersecurity, and engineering teams.
• Maintain audit-ready documentation for account activity.
• Provide support during operational events and 24/7 coverage.
• Communicate issue status and resolution to users and stakeholders.
• Participate in 24/7 rotations and on-call as required.

Skills

Strong communication skills

Troubleshooting

Ability to follow procedures

Education

Bachelor's degree in a related field

High School Diploma with 4 years of relevant experience

Tools

Jira ITSM

Confluence

Active Directory

Job description

Requisition Number: 30088
Required Travel: 0 - 10%
Employment Type: Full Time/Salaried/Exempt
Anticipated Salary Range: $53,144.00 - $75,000.00
Security Clearance: Secret
Level of Experience: Entry Level
This opportunity resides with Global Security (GS). Mission Technologies’ Global Security (GS) group comprises live, virtual, constructive (LVC) solutions; fleet sustainment; nuclear and environmental; and Australia business.
As a trusted partner to our military customers, HII designs, develops and operates the largest LVC enterprise that prepares warfighters for cross-domain battle. With advanced technologies to enable mission readiness, HII understands that preparation requires full coordination—not readiness in piece-parts.
For more than 40 years, the U.S. Navy has entrusted HII to maintain and modernize the vast majority of its fleet. With a holistic approach to life-cycle maritime defense systems—from small watercraft to submarines, surface combatants and aircraft carriers—HII ensures a high state of readiness.
HII supports the Department of Energy’s national security mission through the management and operation of its sites, as well as the safe cleanup of legacy waste across the country. HII meets clients’ toughest nuclear and environmental challenges.

Leadership Mindset at HII – Mission Technologies

Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every employee grows, leads, and contributes—regardless of role. It sets the standard for how you can develop yourself and what you can expect from leaders across our organization. We look for candidates who want to grow in alignment with these capabilities:

• Know & Grow Your People – Commit to learning and supporting team success.
• Build Relationships – Communicate openly, collaborate well, and build trust.
• Take Ownership – Deliver on commitments and take pride in your work.
• Customer First – Focus on the mission and those we serve.
• Shape the Future – Bring ideas, curiosity, and continuous improvement.
• Act with Urgency – Take initiative and follow through with purpose.

These capabilities guide how all employees contribute to our shared success across Mission Technologies.

Role

The Navy Integrated Training Environment (NITE) System Administrator I supports daily operations of the Global Service Desk (GSD) and provides frontline technical support for enterprise IT systems across multiple secure network environments. This role is responsible for troubleshooting user issues, managing account access, and ensuring system availability in support of mission-critical training and operational activities.

The candidate works closely with internal teams, including network, cybersecurity, and engineering support, to resolve incidents, fulfill service requests, and maintain continuity of operations. Responsibilities include account management, workstation support, system imaging, and ensuring compliance with established security policies and procedures.

This position operates in a fast-paced, 24/7 environment and may require shift work, on-call support, or participation in operational events.

Job Description

The Navy Integrated Training Environment (NITE) System Administrator I supports daily operations of the Global Service Desk (GSD) and provides frontline technical support for enterprise IT systems across multiple secure network environments. This role is responsible for troubleshooting user issues, managing account access, and ensuring system availability in support of mission-critical training and operational activities.

The candidate works closely with internal teams, including network, cybersecurity, and engineering support, to resolve incidents, fulfill service requests, and maintain continuity of operations. Responsibilities include account management, workstation support, system imaging, and ensuring compliance with established security policies and procedures.

This position operates in a fast-paced, 24/7 environment and may require shift work, on-call support, or participation in operational events.

Essential Job Responsibilities

• Monitor and manage ticket queues within Jira or equivalent ITSM tools to ensure timely response and resolution.
• Troubleshoot user issues related to access, hardware, software, and connectivity across multiple environments.
• Process account requests including creation, modification, and deactivation in accordance with security policies.
• Escalate complex or unresolved issues to Tier 2 and Tier 3 support teams and track through completion.
• Perform workstation imaging, setup, and deployment to support user onboarding and system readiness.
• Document troubleshooting steps, resolutions, and procedures in knowledge base systems such as Confluence.
• Support patching, software installation, and system updates as directed.
• Coordinate with network, cybersecurity, and engineering teams to resolve cross-functional issues.
• Maintain audit-ready documentation for account management and system activities.
• Provide technical support during operational events and high-tempo activities.
• Communicate effectively with users and stakeholders regarding issue status and resolution.
• Participate in 24/7 operational coverage, including shift work and on-call rotations as required.

Minimum Qualifications

• 0 years experience with Bachelor's degree in a related field; or
• High School Diploma (or equivalent) with 4 years of relevant experience.
• Experience with Windows operating systems and basic troubleshooting.
• Ability to follow technical procedures and standard operating instructions.
• Strong communication skills, both written and verbal.
• Must currently have and be able to maintain a Secret security clearance.
• Must obtain and maintain CompTIA Security+ certification within 90 days (if not already held).

Preferred Requirements

• Experience working in a service desk or enterprise IT support environment.
• Familiarity with Jira or similar ITSM tools.
• Basic knowledge of Active Directory and account management processes.
• Experience supporting users in DoD or secure network environments.
• Familiarity with system imaging, workstation setup, or hardware deployment.
• Exposure to cybersecurity practices or compliance frameworks (e.g., STIGs).
• Experience with knowledge base tools such as Confluence.
• Ability to troubleshoot basic network connectivity issues.

Physical Requirements

Adequate visual acuity and manual dexterity for meeting the requirements of the Systems Analyst discipline.

The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.

Meet HII’s Mission Technologies Division

Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you.

HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.

Why HII

We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.

Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well‑being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Together we are working to ensure a future where everyone can be free and thrive.

Do You Need Assistance?

If you need a reasonable accommodation for any part of the employment process, please send an e‑mail to [e-mail] and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.