Secret-Cleared Field IT Support Technician - On-site/Remote

DecisionPoint Corporation; United States; Hybrid; USD 70,000 - 98,000; Full time

Job summary

DecisionPoint Corporation seeks an IT Field Support Specialist to deliver on-site and remote technical support for USMEPCOM sites. You will troubleshoot network, telecom, cabling, and hardware incidents and assist with outage responses, installations, and relocations.

The role requires an Active Secret clearance, a relevant degree or equivalent experience, and four years of IT field support. Travel and on-call rotation are expected to meet mission needs and ensure reliable support.

Qualifications

• Active Secret clearance or equivalent required.
• Four years of IT field support experience.
• Ability to travel and participate in on-call rotation.
• Strong network/telecom troubleshooting skills.
• Structured cabling and equipment installation experience.
• Excellent documentation and customer service abilities.

Responsibilities

• Provide on-site and remote technical support for USMEPCOM sites.
• Troubleshoot network, telecom, cabling, and hardware incidents.
• Support outage response, installations, and relocations.

Skills

Secret clearance

IT field support

Network troubleshooting

Customer service

Documentation

On-call rotation

Travel flexibility

Education

Bachelor's degree

Tools

Structured cabling

Equipment installation

Network troubleshooting tools

Job description

DecisionPoint Corporation seeks an IT Field Support Specialist to deliver on-site and remote technical support for USMEPCOM sites. You will troubleshoot network, telecom, cabling, and hardware incidents and assist with outage responses, installations, and relocations.

The role requires an Active Secret clearance, a relevant degree or equivalent experience, and four years of IT field support. Travel and on-call rotation are expected to meet mission needs and ensure reliable support.