Senior Field Support Lead - Network & IT Ops
DecisionPoint | Cortek
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Job summary
DecisionPoint seeks a Senior Field Support Technician / Deputy Lead to provide advanced troubleshooting, hands-on technical support, and field-team leadership for the USMEPCOM ENLIST program. This remote role may require travel to MEPS locations and on-call support to ensure rapid service restoration.
You will coordinate technicians, document incidents, and work with service desks, engineers, and government personnel to maintain operations.
Responsibilities
- Provide advanced remote and on-site troubleshooting for network, telecom, cabling, hardware, software, and connectivity incidents.
- Coordinate field technicians during incidents, installations, and restorations.
- Lead the field team during assigned periods and participate in on-call coverage.
Job description
DecisionPoint seeks a Senior Field Support Technician / Deputy Lead to provide advanced troubleshooting, hands-on technical support, and field-team leadership for the USMEPCOM ENLIST program. This remote role may require travel to MEPS locations and on-call support to ensure rapid service restoration.
You will coordinate technicians, document incidents, and work with service desks, engineers, and government personnel to maintain operations.
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