Field Support Technician (Journeyman) (Fully Remote)

DecisionPoint Corporation; United States; Híbrido; USD 70.000 - 98.000; Jornada completa

Descripción de la vacante

DecisionPoint Corporation seeks an IT Field Support Specialist to deliver on-site and remote technical support for USMEPCOM sites. You will troubleshoot network, telecom, cabling, and hardware incidents and assist with outage responses, installations, and relocations.

The role requires an Active Secret clearance, a relevant degree or equivalent experience, and four years of IT field support. Travel and on-call rotation are expected to meet mission needs and ensure reliable support.

Formación

• Active Secret clearance or equivalent required.
• Four years of IT field support experience.
• Ability to travel and participate in on-call rotation.
• Strong network/telecom troubleshooting skills.
• Structured cabling and equipment installation experience.
• Excellent documentation and customer service abilities.

Responsabilidades

• Provide on-site and remote technical support for USMEPCOM sites.
• Troubleshoot network, telecom, cabling, and hardware incidents.
• Support outage response, installations, and relocations.

Conocimientos

Secret clearance

IT field support

Network troubleshooting

Customer service

Documentation

On-call rotation

Travel flexibility

Educación

Bachelor's degree

Herramientas

Structured cabling

Equipment installation

Network troubleshooting tools

Descripción del empleo

• Provide on-site and remote technical support for USMEPCOM sites.
• Troubleshoot network, telecom, cabling, and hardware incidents.
• Support outage response, installations, and relocations.

Required Qualifications:

• Active Secret clearance and relevant degree/experience.
• Four years of IT field support experience.
• Ability to travel and participate in on-call rotation.
• Network and telecommunications troubleshooting.
• Structured cabling and equipment installation.
• Strong documentation and customer service skills.

DecisionPoint Corporation

DecisionPoint Corporation provides IT and mission support services to federal government clients. The company emphasizes customer service, mission readiness, and reliable technical support.