Secret-Cleared Data Operations Support Specialist

Avalore, LLC; Arlington (TX); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health plan

401(k) retirement plan

Life Insurance

Paid time off

Disability coverage

Training & Development

Employee Assistance Program

Job summary

Avalore, LLC in Arlington, TX, is seeking a Data Operations Customer Support Specialist to provide technical help for data access, quality, and availability, and to troubleshoot tickets related to data services.

Responsibilities include developing knowledge base articles, training users, monitoring service health, reporting on metrics, and coordinating with data engineering to improve reliability with a focus on security and change management.

Qualifications

• Bachelor’s degree is required.
• Authorized to work in the United States without sponsorship.
• Security clearance required (SECRET for junior/journeyman; higher for senior roles).
• Professional certifications: Junior: CND, GFACT, GSEC, or Security+; Senior: SecurityX/CASP+, CCNP Security, CISA, FITSP-O, GICSP, SSCP.

Responsibilities

• Provide technical support for data access, quality, and availability.
• Troubleshoot data-related issues and respond to customer tickets.
• Develop and maintain knowledge base articles for data issues.
• Train users on data access and utilization and monitor service health.

Skills

Good communication

Self-starter mindset

English proficiency

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Avalore, LLC in Arlington, TX, is seeking a Data Operations Customer Support Specialist to provide technical help for data access, quality, and availability, and to troubleshoot tickets related to data services.

Responsibilities include developing knowledge base articles, training users, monitoring service health, reporting on metrics, and coordinating with data engineering to improve reliability with a focus on security and change management.