Data Operations Engineer: Data Reliability & Support

Accenture Federal Services; Arlington (TX); On-site; USD 79,000 - 160,000; Full time

Job summary

Accenture Federal Services is seeking a Data Operations Customer Support Specialist to provide technical support for data-related issues, troubleshoot data access, quality, and availability, and help improve data services.

You will develop knowledge base articles, monitor service health, and collaborate with data engineering teams while adhering to data security policies and DoD 8140 requirements.

Qualifications

• 4 years of experience providing technical support for data operations in complex environments.
• Demonstrated expertise in troubleshooting data issues, customer service, documentation, and knowledge management.
• Bachelor’s degree (or 4 additional years of equivalent experience).
• Must meet DoD 8140 requirements.

Responsibilities

• Provide technical support for data access, quality, and availability.
• Troubleshoot data-related problems and respond to customer tickets.
• Develop and maintain knowledge base articles for data issues.
• Create and update documentation for data services and train users.
• Monitor data service health and track support metrics.
• Participate in change management and coordinate with data engineering teams.

Skills

Data operations support

Troubleshooting

Customer service

Documentation

Education

Bachelor's degree or equivalent

Job description

Accenture Federal Services is seeking a Data Operations Customer Support Specialist to provide technical support for data-related issues, troubleshoot data access, quality, and availability, and help improve data services.

You will develop knowledge base articles, monitor service health, and collaborate with data engineering teams while adhering to data security policies and DoD 8140 requirements.