Secret-Cleared COMSEC Tier 2 Tech Desk Technician

General Dynamics Information Technology; Sierra Vista (AZ); On-site; USD 29,000 - 41,000; Full time

Job summary

General Dynamics Information Technology seeks a COMSEC Tier 2 Technical Support Desk Technician to provide frontline support for Army COMSEC users at Fort Huachuca. You will troubleshoot specialized cryptographic hardware and software, guide customers through resolutions, and escalate complex issues to SMEs as needed. U.S.

citizenship is required, and a SECRET clearance is necessary. The role involves documenting interactions, assisting with key processing, and maintaining secure, compliant

Qualifications

• 2+ years of related experience
• Experience with COMSEC equipment and cryptographic systems
• U.S. citizenship required; SECRET clearance

Responsibilities

• Provide expert technical support for COMSEC systems including MGC/CHO, ACES, SKL, TKL, iApp, and associated hardware/software.
• Troubleshoot Tier 2 COMSEC issues and document resolutions.
• Analyze trouble tickets, perform independent diagnostics, and determine corrective actions.
• Communicate with customers via phone, MS Teams, or email to guide resolutions.
• Access government systems to research incidents, log troubleshooting notes, and record final resolutions.
• Escalate unresolved issues to higher-tier support and maintain follow-through until resolution.
• Support COMSEC operations tasks such as account management, key processing, transfers, destruction, and device initialization.
• Maintain standardized configuration management data to keep accounts compliant and up to date.

Skills

Technical Support

Technical Troubleshooting

Telecommunication Technologies

Education

High School Diploma/GED

Job description

General Dynamics Information Technology seeks a COMSEC Tier 2 Technical Support Desk Technician to provide frontline support for Army COMSEC users at Fort Huachuca. You will troubleshoot specialized cryptographic hardware and software, guide customers through resolutions, and escalate complex issues to SMEs as needed. U.S.

citizenship is required, and a SECRET clearance is necessary. The role involves documenting interactions, assisting with key processing, and maintaining secure, compliant