COMSEC Tier 2 Technical Support Desk Technician

General Dynamics Information Technology; Sierra Vista (AZ); On-site; USD 29,000 - 41,000; Full time

Job summary

General Dynamics Information Technology seeks a COMSEC Tier 2 Technical Support Desk Technician to provide frontline support for Army COMSEC users at Fort Huachuca. You will troubleshoot specialized cryptographic hardware and software, guide customers through resolutions, and escalate complex issues to SMEs as needed. U.S.

citizenship is required, and a SECRET clearance is necessary. The role involves documenting interactions, assisting with key processing, and maintaining secure, compliant

Qualifications

• 2+ years of related experience
• Experience with COMSEC equipment and cryptographic systems
• U.S. citizenship required; SECRET clearance

Responsibilities

• Provide expert technical support for COMSEC systems including MGC/CHO, ACES, SKL, TKL, iApp, and associated hardware/software.
• Troubleshoot Tier 2 COMSEC issues and document resolutions.
• Analyze trouble tickets, perform independent diagnostics, and determine corrective actions.
• Communicate with customers via phone, MS Teams, or email to guide resolutions.
• Access government systems to research incidents, log troubleshooting notes, and record final resolutions.
• Escalate unresolved issues to higher-tier support and maintain follow-through until resolution.
• Support COMSEC operations tasks such as account management, key processing, transfers, destruction, and device initialization.
• Maintain standardized configuration management data to keep accounts compliant and up to date.

Skills

Technical Support

Technical Troubleshooting

Telecommunication Technologies

Education

High School Diploma/GED

Job description

Job Qualifications:

Technical Support, Technical Troubleshooting, Telecommunication Technologies

Job Description:

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able To Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Network and Telecommunications

Skills:

Job Qualifications:

Technical Support, Technical Troubleshooting, Telecommunication Technologies

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

COMSEC Tier 2 Technical Support Desk Technician

Overview:

The COMSEC Tier 2 Technical Support Technician provides critical frontline support to Army COMSEC users, troubleshooting specialized cryptographic equipment, software, keys, and operational issues. This role supports the Army’s Communications Security Operations Center (CSOC), ensuring secure, reliable, and compliant COMSEC operations. Technicians will analyze issues, guide customers through resolutions, Escalate complex problems, and support testing and deployment of new COMSEC technologies. This position is ideal for technically strong, customer‑focused professionals who thrive in a fast‑paced, mission‑critical environment and enjoy solving complex technical issues that directly support communications security.

Job Duties:

• Provide expert technical support for COMSEC systems including MGC/CHO, ACES, SKL, TKL, iApp, and associated hardware/software.
• Troubleshoot, resolve, and document Tier 2 COMSEC issues, ensuring accurate, courteous, and timely support.
• Analyze trouble tickets, perform independent technical diagnostics, and determine appropriate corrective actions.
• Communicate with customers via phone, MS Teams, or email to walk them through solutions step‑by‑step.
• Access HPeSM and other government systems to research prior incidents, log accurate troubleshooting notes, and record final resolutions.
• Escalate unresolved issues to higher-tier support or appropriate COMSEC SMEs and maintain follow‑through until resolution.
• Support COMSEC operations tasks such as account management, key processing, transfers, destruction, device initialization, INE setup, ECU loading, and OTAD operations.
• Install, troubleshoot, and maintain COMSEC peripheral devices and related workstation software/hardware.
• Analyze and resolve hardware, boot, connectivity, and configuration errors.
• Participate in COMSEC testing events for new/emerging technologies and provide feedback to Army test teams.
• Use test event knowledge to develop and update procedures for future COMSEC technology upgrades.
• Support installation/reinstallation of validated software and hardware changes for COMSEC workstations and platforms.
• Assist Army COMSEC accounts with upgrade support as new technologies are fielded.
• Maintain standardized configuration management data to ensure accounts remain compliant and up to date.
• Document all customer interactions, upgrade progress, troubleshooting steps, and resolutions clearly and accurately.
• Support production of reports, briefings, and project procedures as required.
• Send customer satisfaction surveys after each completed task.
• Participate in ongoing COMSEC technology training and testing to maintain proficiency and stay current with modernization initiatives.
• Maintain knowledge of COMSEC policies/procedures (e.g., AR 380‑40, TB 380‑41) and apply them during technical troubleshooting.

What You’ll Need To Succeed:

• Education: High School Diploma/GED
• Experience: 0+ years of experience required. 2 years of telecommunications/ electronics vocational training, or professional certification from an ABET accredited technical school or equivalent military school desired.
• Intermediate knowledge of the ACES and SKL equipment, Knowledge of Tactical Networking Environment.
• NetOps Toolkit (J-TNT) possession of IT certification (Security +, Network+ etc.), and Field Service Representative is desirable.
• Security clearance level: SECRET
• US citizenship required

GDIT IS YOUR PLACE:

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY:

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely hourly rate for this position is between $21.82 - $29.52. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA AZ Fort Huachuca

Total Rewards At GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans