COMSEC Tier 2 Tech: Secure Crypto & Network Support

General Dynamics; Fort Huachuca (AZ); On-site; USD 30,000 - 41,000; Full time

Job summary

GDIT is seeking a COMSEC Tier 2 Technical Support Desk Technician to provide frontline support for Army COMSEC users, troubleshoot cryptographic systems, and ensure secure COMSEC operations. You will guide customers, escalate complex issues, and support testing/deployment of new COMSEC technologies.

Responsibilities include resolving Tier 2 COMSEC issues across multiple hardware/software platforms, maintaining accurate logs, and assisting with account management and key processing.

Qualifications

• Education: High School Diploma/GED.
• Experience: 0+ years required; 2 years telecommunications/electronics vocational training or ABET-certified/ equivalent military school desirable.
• Intermediate knowledge of ACES and SKL equipment; Knowledge of Tactical Networking Environment.
• Security clearance level: SECRET.
• Ship required.

Responsibilities

• Provide expert technical support for COMSEC systems including MCHO, ACES, SKL, TKL, iApp, and related hardware/software.
• Troubleshoot, resolve, and document Tier 2 COMSEC issues with accurate, courteous, and timely support.
• Analyze trouble tickets, run independent diagnostics, determine corrective actions.
• Communicate with customers via phone, MS Teams, or email guiding through solutions.
• Access HPeSM and other systems to research incidents, log notes, and record resolutions.
• Escalate unresolved issues to higher-tier support and follow through to resolution.
• Support COMSEC tasks such as account management, key processing, transfers, destruction, ECU loading, and OTAD operations.
• Install, troubleshoot, and maintain COMSEC peripherals and workstation software/hardware.
• Analyze hardware, boot, connectivity, and configuration errors.
• Participate in COMSEC testing events and provide feedback to test teams.
• Develop and update procedures for COMSEC upgrades.
• Assist with upgrades as new technologies are fielded.
• Maintain configuration data to ensure accounts stay compliant.

Skills

Technical Support

Technical Troubleshooting

Telecommunication Technologies

ACES

SKL

Education

High School Diploma/GED

Tools

MS Teams

Job description

GDIT is seeking a COMSEC Tier 2 Technical Support Desk Technician to provide frontline support for Army COMSEC users, troubleshoot cryptographic systems, and ensure secure COMSEC operations. You will guide customers, escalate complex issues, and support testing/deployment of new COMSEC technologies.

Responsibilities include resolving Tier 2 COMSEC issues across multiple hardware/software platforms, maintaining accurate logs, and assisting with account management and key processing.