Communications Focal Point Technician

Socket.dev; Colorado Springs (CO); On-site; USD 69,000 - 84,000; Full time

Job summary

Sumaria Systems at USAFA in Colorado Springs seeks a Communications Focal Point Technician to provide comms support to the 10th Communications Squadron. Reports to CFP lead, handles trouble calls, and routes tickets across networks.

Requires 3-5 years of relevant experience, an associate degree, SECRET clearance and CompTIA SEC+; travel: No. This is a full-time, on-site position demanding strong customer service in a military environment.

Qualifications

• 3-5 years of communications technical experience in communications-electronics maintenance or information technology.
• Associate degree or equivalent experience preferred.
• A SECRET security clearance and CompTIA SEC+ certification required.
• Excellent verbal/written customer service and ability to work in a fast-paced military environment.

Responsibilities

• Reports to the CFP lead as part of a support center team and serves as the single point of contact for 10th Communications Squadron customers.
• Receives communication equipment trouble calls via phone, email, or ticketing system and assigns work-order tickets to the appropriate work center.
• Updates maintenance data in multiple Government-provided databases (CIPS, Cherwell, IMDS, SharePoint, Remedy) and uses MS Office to manage workflow.
• Provides direct CFP support, identifying issues and routing repair requests to technicians or work centers.
• Provides on-call/after-hours support as defined in the PWS.

Skills

Troubleshooting

Ticketing systems

Microsoft Office

Customer service

Security clearance

Education

Associate degree or equivalent experience

Tools

CIPS

Cherwell

IMDS

SharePoint

Remedy

Job description

JOB TITLE: Communications Focal Point (CFP) Technician

WAGE DETERMINATION CLASSIFICATION: Electronics Technician Maintenance II

SALARY: $36.74/hr ($76,419.20/annually)

JOB SUMMARY: Provides communications support for the 10th Communications Squadron on the United States Air Force Academy (USAFA).

PRIMARY DUTIES: Reports to the CFP lead as part of a support center team functioning as the single point of contact for 10th Communication Squadron customers. Receives communication equipment trouble calls over the phone, through email, or ticketing system; and assigns work-order tickets to the applicable work center across multiple networks. Assists with updating all 10th Communications Squadron scheduled and unscheduled maintenance, inputs data into multiple Government-provided databases. These databases include but are not limited to: Cyberspace Infrastructure Planning System(CIPS), Cherwell, Integrated Maintenance Data System (IMDS), SharePoint, and Remedy. Utilizes Microsoft Office products to manage workflow.

SECONDARY DUTIES: Provides direct CFP support for the 10th Communications Squadron: Identifies communication issues and assigns the repair request to the appropriate technician and/or work center. Serves as liaison between work centers and external Air Force/Department of Defense cyber support organizations. Responsible for 10th Communications Squadron base announcements. Provides on-call/after-hours support as defined in the performance work statement (PWS).

EXPERIENCE: 3-5 years of military/non-military equivalent communications technical experience in communications-electronics maintenance or information technology. IT help desk experience is preferred.

EDUCATION: An associate degree or equivalent experience in a communications-related career field is preferred.

REQUIREMENTS: A SECRET security clearance is required. A CompTIA SEC+ certification is required. Excellent verbal/written customer service skills and the ability to work in a fast-paced military environment are required.

Travel: No

Position Type: Full Time

Work Location: Colorado Springs

Sumaria Systems is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

This requisition summarizes the position requirements and may be updated to reflect final customer, contract, security, work-location, or staffing requirements.