Communications Focal Point Technician

Sumaria Systems LLC; Colorado Springs (CO); On-site; USD 65,000 - 88,000; Full time

Job summary

Sumaria Systems LLC is seeking a Communications Focal Point Technician to support the USAFA operations. The role handles fault calls, ticketing, and coordination across multiple networks.

You will update maintenance schedules, enter data into Cyberspace Infrastructure Planning System and other databases, and liaise with DoD cyber support teams. Requirements include 3–5 years of related experience, an Associate degree or equivalent, and a SECRET security clearance with a CompTIA SEC+

Qualifications

• 3–5 years of military or equivalent communications tech experience in communications-maintenance or information technology.
• IT help desk experience preferred.
• Excellent verbal and written customer service skills.
• Ability to work in a fast-paced military environment.

Responsibilities

• Serve as single point of contact for 10th Communications Squadron customers; receive fault calls by phone, email or ticketing system and assign work-orders.
• Assist with updating scheduled and unscheduled maintenance; input data into multiple Government databases.
• Utilize Cyberspace Infrastructure Planning System (CIPS), Cherwell, IMDS, SharePoint and Remedy; manage workflow with MS Office.
• Provide CFP support and act as liaison between work centers and external DoD cyber support organizations.
• Provide on-call/after-hours support as defined in the PWS.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Communications Focal Point Technician

Reg Full Time Salary Exempt Technical Colorado Springs, CO, US

JOB TITLE: Communications Focal Point (CFP) Technician

SALARY: $36.74/hr ($76,419.20/annually)

JOB SUMMARY: Provides communications support for the 10th Communications Squadron on the United States Air Force Academy (USAFA).

PRIMARY DUTIES: Reports to the CFP lead as part of a support center team functioning as the single point of contact for 10th Communication Squadron customers. Receives communication equipment trouble calls over the phone, through email, or ticketing system; and assigns work-order tickets to the applicable work center across multiple networks. Assists with updating all 10th Communications Squadron scheduled and unscheduled maintenance, inputs data into multiple Government-provided databases. These databases include but are not limited to: Cyberspace Infrastructure Planning System(CIPS), Cherwell, Integrated Maintenance Data System (IMDS), SharePoint, and Remedy. Utilizes Microsoft Office products to manage workflow.

SECONDARY DUTIES: Provides direct CFP support for the 10th Communications Squadron: Identifies communication issues and assigns the repair request to the appropriate technician and/or work center. Serves as liaison between work centers and external Air Force/Department of Defense cyber support organizations. Responsible for 10th Communications Squadron base announcements. Provides on-call/after-hours support as defined in the performance work statement (PWS).

EXPERIENCE: 3-5 years of military/non-military equivalent communications technical experience in communications-electronics maintenance or information technology. IT help desk experience is preferred.

EDUCATION: An associate degree or equivalent experience in a communications-related career field is preferred.

REQUIREMENTS: A SECRET security clearance is required. A CompTIA SEC+ certification is required. Excellent verbal/written customer service skills and the ability to work in a fast-paced military environment are required.

Travel: No

Position Type: Full Time

Sumaria Systems is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

This requisition summarizes the position requirements and may be updated to reflect final customer, contract, security, work-location, or staffing requirements.