Lead PC Network Support Technician - Classified Cloud

0090 CORP-Corporate Office; United States; On-site; USD 63,000 - 121,000; Full time

Job summary

Northrop Grumman is seeking a PC Network Support Technician 4 to provide advanced end‑user support in a classified environment across Azure Government and AWS Gov Secret Cloud resources. The role is on-site at multiple U.S.

sites and requires a current Secret clearance. You will lead service desk operations, guide junior staff, and coordinate with cybersecurity teams to resolve complex incidents while maintaining strict enclave security and auditability.

Qualifications

• Current U.S. Government Secret security clearance (minimum) or enrolled in Continuous Evaluation program
• Experience supporting Microsoft Windows desktop operating systems, Active Directory, endpoint troubleshooting, LAN/WAN connectivity, and user support in classified environments
• Must meet DoD 8140 IAM requirements for PC Network Support Technician in classified environments or able to complete within six months

Responsibilities

• Serve as a senior Help Desk Analyst, providing direction and hands‑on support for end‑user devices and cloud environments.
• Communicate complex technical issues clearly to end users, cyber personnel, system administrators, network engineers, and leadership.
• Maintain high customer satisfaction while enforcing classified handling requirements and enclave procedures.
• Coordinate across users, service desk personnel, system administrators, and cybersecurity teams to diagnose multi‑system issues.
• Lead or support new installations, technology refreshes, validation testing, and special projects involving classified user support.

Skills

End-user support

Complex troubleshooting

Communication

Education

Bachelor's degree + 2 years experience

Associates degree + 4 years experience

High School diploma + 6 years experience

Tools

Active Directory

Windows OS

LAN/WAN connectivity

Job description

Northrop Grumman is seeking a PC Network Support Technician 4 to provide advanced end‑user support in a classified environment across Azure Government and AWS Gov Secret Cloud resources. The role is on-site at multiple U.S.

sites and requires a current Secret clearance. You will lead service desk operations, guide junior staff, and coordinate with cybersecurity teams to resolve complex incidents while maintaining strict enclave security and auditability.