Second Shift Switchboard Operator Receptionist

ServiceSource, Inc.; Aurora (CO, IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to making a difference for individuals with disabilities. This role offers a chance to contribute to a supportive environment while handling various administrative tasks. You will be the first point of contact, welcoming visitors and providing essential information. With a commitment to safety and health, you will thrive in a workplace that values your contributions. Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth. If you are passionate about serving humanity and making a positive impact, this position is for you.

Benefits

Over three weeks of paid time-off

Full Health, Vision, and Dental coverage

Retirement Matching

Company-Paid Life Insurance

Tuition reimbursement

$500 annual wellness reimbursement

Qualifications

• 1 year experience in an administrative position required.
• Excellent verbal communication skills for interfacing with customers.

Responsibilities

• Answer telephone and route calls to appropriate personnel.
• Welcome on-site visitors and determine the nature of their business.
• Maintain and replenish office supplies and forms.

Skills

Verbal Communication

Microsoft Office

Telephone Etiquette

Education

High School Diploma or GED

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Completes and coordinates varied administrative functions such as answering visitors' inquiries about the company and its services, directing visitors to their destinations, sorting, and handing mail, answering incoming calls on multi-line telephones, filing and performing a variety of other office tasks, such as faxing or emailing.

$18.65 Hourly wage

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Answer telephone. Route calls to appropriate personnel or department. Answer questions about organization and provide general information. Receive voice mails and respond or forward accordingly.
• Welcome on-site visitors to determine nature of business and announce visitors to appropriate personnel. Monitor visitor's access and issue badges when required.
• Retrieve messages from voice mail and forward to appropriate personnel.
• Receive, sort, and route mail, and maintain and route publications. May track postage and add postage each month according to site number. Date stamps the mail if required.
• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
  

Additional Responsibilities

• Maintain and replenish office supplies and forms.
• Arranges for conference rooms or other logistical arrangements as needed.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Required: High school diploma or General Educational Development (GED).
• Required: One (1) year experience in administrative position.
• Security clearance or background requirements are determined by contract requirements.

Knowledge, Skills, and Abilities

• Excellent verbal communication skills for interfacing with customers.
• Basic knowledge of Microsoft Office.
• Excellent telephone manner when handling phone calls.

Safety and Health Responsibilities

ServiceSource is committed to providing and maintaining a safe, secure and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides and standards. With this understanding, all employees are required to:

• Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws.
• Adhere to all corporate and local safety plans, policies, practices and standards.
• Be aware of and follow all safety rules of your work site.
• Report any unsafe conditions or accidents to your supervisor.
• Practice standard precautions (formerly universal precautions) always.
• Participate in mandatory or available safety training.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hiring manager will determine physical demands that are necessary to perform duties as described for this position.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet to moderate.

ServiceSource has been building partnerships and providing services for adults with developmental disabilities in Northern Virginia for over 50 years. We continue to be an employer of choice by offering:

Over three (3) weeks of paid time-off during the first year, and ten (11) Federal Holidays observed!

Full Health, Vision, and Dental coverage from Cigna with premium cash-back opportunities for employees and family members.

Retirement Matching and generous 403(b) and 401(a) options.

100% Company-Paid Life Insurance, AD&D Insurance, and Disability Insurance

Established promotion opportunities and clear career pathways.

Tuition reimbursement and professional development funds available

$500 annual reimbursement for your personal wellness

...and much more!

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information