Second Shift Supervisor

City-Wide-Facility-Solutions; Cincinnati (OH); On-site; USD 40,000 - 48,000; Full time

Job summary

City Wide Facility Solutions in Cincinnati, OH seeks a Second Shift Supervisor (Account Compliance Manager) to lead after-hours operations, support crews, and ensure quality behind the scenes. You'll visit client sites, verify work, address concerns, and ensure independent contractors meet our gold standard while collaborating with the Operations team on starts and escalations.

This field-based role requires reliability and leadership.

Qualifications

• 3+ years of experience in multi-site supervision, operations, or janitorial services management.
• Proven ability to lead and influence independent workers.
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication; able to hold others accountable.
• High school diploma or equivalent.
• Knowledge of Microsoft Office and mobile tech tools.

Responsibilities

• Serve as the key on-site contact during evening operations, building relationships with ICs and ensuring service quality.
• Conduct inspections, address customer requests, and coordinate start-ups for new clients.
• Monitor account performance and adjust workflows as needed.
• Communicate nightly activities, site issues, or escalations to the Facilities Solutions Manager.
• Uphold City Wide policies and safety standards.
• Adapt across environments from office to warehouse.

Skills

Multi-site supervision

Leadership

Attention to detail

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Mobile tech tools

Job description

You know how to spot the details others miss—and you thrive on making things run smoother.

Behind every spotless facility is someone who made sure it all ran smoothly — even when no one was watching. At City Wide Facility Solutions, that someone is our Second Shift Supervisor, also known internally as the Account Compliance Manager (ACM). If you’re organized, people-savvy, and thrive in fast-paced environments, this role is your opportunity to lead operations, support our crews, and ensure quality behind the scenes.

You’ll be the after hours eyes and ears in the field — visiting client sites, checking work, addressing concerns, and making sure independent contractors meet our gold standard. You’ll work closely with our Operations team to handle everything from new account starts to service escalations — and you’ll do it with confidence, urgency, and professionalism.

What You’ll Be Doing:

• Act as the key on-site contact during evening operations, building relationships with Independent Contractors (ICs) and ensuring service quality.
• Conduct inspections, respond to customer requests and complaints, and coordinate seamless start-ups for new clients.
• Monitor account performance and ensure ICs are meeting expectations — recommending adjustments or changes as needed.
• Communicate proactively with the Facility Solutions Manager on nightly activities, site issues, or escalations.
• Uphold City Wide policies and ensure all work complies with client procedures and safety standards.
• Adapt across environments — you might oversee services in an office one night and a warehouse the next.

Schedule:

4pm-1am

Monday-Friday

What We’re Looking For:

• 3+ years of experience in multi-site supervision, operations, or janitorial services management.
• Ability to lead and influence independent workers.
• Great attention to detail, follow-up, and organizational skills.
• Strong written and verbal communication — you can hold others accountable while keeping relationships strong.
• A high school diploma (or equivalent experience); knowledge of Microsoft Office and mobile tech tools.
• Reliable transportation, valid driver’s license, and a clean driving record — this is a field-based role.

Compensation:

• Up to $44,000 Yearly Salary
• $450 Monthly Vehicle Allowance

Why City Wide?

We’re not just in the building maintenance business — we’re in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.

What You'll Gain

• Competitive compensation
• Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement
• Daily visibility and collaboration with senior leadership — your voice matters.
• Real room to advance.

City Wide is an Equal Opportunity Employer.