Account Manager

City Wide Facility Solutions; Cincinnati (OH); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO 120 hours

Paid holidays

Simple IRA with match

Mileage reimbursement

Free dry cleaning

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager (Account Manager) who owns client success, coordinates service delivery, and builds lasting partnerships with commercial clients in Cincinnati and the Dayton area.

You will lead inspections, resolve issues, manage pricing and logistics, and leverage CRM to document activity while collaborating with the operations team and leadership.

Qualifications

• Excellent communication with clients and contractors required.
• Ability to manage multiple moving parts with accountability and organization.
• Wamiliarity with service delivery and field operations is a plus.

Responsibilities

• Serve as primary point of contact for assigned commercial facility clients.
• Manage ongoing operations including inspections, issue resolution, and service quality oversight.
• Build and maintain long-term client relationships and contractor networks.
• Leverage LinkedIn to identify and nurture prospects and support relationship development.
• Identify opportunities to expand service offerings and manage pricing/logistics.
• Coordinate with Account Compliance Managers to align after-hours execution with client expectations.
• Work autonomously with support from Director of Operations and admin staff.
• Use CRM to document inspections, manage client data, and route field activities.

Skills

Communication

Relationship-building

Problem solving

Time management

Self-motivation

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM system

Job description

Not Your Typical Account Manager—You’re the Face of Service

You’re not just someone who checks the boxes, you’re the kind of person who spots the problem before the client says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we’re looking for a Facility Solutions Manager (our internal title for this Account Manager role) who’s ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services.

This is a people-first role that blends client management, operational coordination, and strategic problem-solving. You’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships.

What You’ll Be Doing:

• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
• Leverage LinkedIn to identify, connect with, and nurture prospects; build and maintain a strong online presence to support relationship development, client retention, and business growth.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
• Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
• Use our CRM system to document inspections, manage client data, and route field activities efficiently.

What We’re Looking For:

• 3–5 years of experience in facilities, route-based account management, or B2B service leadership.
• Confidence in communicating with both clients and contractors — you know how to keep people informed and aligned.
• Natural problem-solving instincts and the ability to juggle multiple moving parts.
• High level of accountability and organization — you own your outcomes.
• High school diploma required; Bachelor’s degree preferred.
• Valid driver’s license, clean record, and the flexibility to visit clients throughout the Dayton area.

Why City Wide?

We’re not just in the building maintenance business — we’re in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.

What You’ll Gain:

• Competitive compensation with strong uncapped commission.
• Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.
• Free dry cleaning included — a small perk that makes a big difference.
• Daily visibility and collaboration with senior leadership — your voice matters.
• Real room to advance

City Wide is an Equal Opportunity Employer.